Customer Experience Coordinator

1 day ago

Costa Mesa, California, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and customer-focused Part-time Customer Experience Coordinator to join our team at Marshalls Store 0696. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.

Key Responsibilities
  • Lead by example, demonstrating outstanding customer service and promoting a culture of honesty and integrity
  • Train and mentor associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate accurately and effectively with management and associates when setting and addressing priorities
  • Provide and accept recognition and constructive feedback
  • Partner with management on associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in store shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
Requirements
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience
Benefits

We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Eligible associates may also receive 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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