Electronics Repair Tech

3 weeks ago

Middleton, United States ETC Full time

ETC is looking for our next great Electronics Repair Technician. This position is stationed in our international headquarters in Middleton, WI and travel is not required. The ETC office offers a unique work environment with a welcoming and inclusive team.

ETC offers an industry-leading time off package with a whopping 28 days of paid time off (vacation, PTO, holidays) in your first year Health benefits are available on day one, with fantastic coverage at reasonable rates. We’re 100% employee-owned and also offer pre

**Representative Responsibilities**:

- Repair of customer, loaner & sales demo equipment
- Repair equipment from system level to component level (including thru-hole and Surface Mount Technology (SMT))
- Ensures customer units are repaired within two weeks.
- Ensures units are not returned for repair of the same problem
- Completes Repair portion of the RMA process, detailing what problems were observed and corrected, logging time and materials used, and providing warranty info when unit is ready to ship
- Completes Engineering Change Request forms and forwards to Manufacturing Engineering when appropriate
- Applies Engineering Change Notices (ECN’s), as needed
- Works collaboratively with other technicians and other teams to ensure customer satisfaction
- Maintains and tests parts and assemblies
- Ensures PCBs tested in Repair Department are burned in and completely tested
- Ensures untested PCBs are not used or shipped
- Orders parts when quantity hits re-order point
- Maintains a clean, organized and safe work environment
- Ensures soldering and other power tools, are maintained and returned to the appropriate areas
- Ensures proper Electrostatic Discharge (ESD) equipment is worn when working with equipment
- Other tasks as assigned
- Special projects and requests are completed in a timely and positive fashion

**Minimum Qualifications**:

- Associate’s Degree in Electronics, Electrical Engineering Technology, or 4 years of comparable experience in increasingly responsible positions in the related discipline
- All levels of job-related experience or computer and service knowledge will be considered
- Experience in a team environment
- Experience with problem tracking tools
- Knowledge of production and quality procedures
- Able to read prints, schematics, and use electronic theory to troubleshoot and repair electronic systems
- Able to use hand tools, small power tools, and test/troubleshooting equipment (multimeters, oscilloscopes, etc.)
- Problem solving and creative thinking skills, with an attention to detail
- Good computer skills
- Able to work independently and a team environment
- Able to communicate information both verbally and written in a clear and concise manner

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