Community Health Advocate, Experienced
4 weeks ago
**Your Role**
The Community Health Advocate, Experienced will report to the Manager, Social Services Management. In this role you will outreach to Blue Shield of California Promise Health Plan members and conduct assessments for social drivers of health needs. The Community Health Advocate, Experienced will identify resource gaps in medical and community services and support implementation of new services to close identified gaps.
**Your Work**
In this role, you will:
- Assess psychosocial and social drivers of health needs for moderate-risk members and document assessment results or augment available information in appropriate systems
- Establish relationships and partner with community organizations, health plans and providers by participating in community engagement activities with local agencies e.g. faith-based organizations, community centers, government agencies, parks, recreation centers and schools
- Assist members with moderate health conditions problem-solve to address barriers by identifying, locating, connecting to and navigating needed community and medical system services, including visiting members at their homes, accompanying members to medical appointments and assisting members with completing forms to access needed services
- Actively engage, build rapport and establish trusting relationships and facilitate collaborative communication with members and member family support systems
- Identify social drivers of health concerns/gaps and develop and document an associated plan to address moderate social and health disparities in accessing appropriate care and services
- Document member updates and progress notes in appropriate systems, submit timely reports, and provide recommendations for improved member outcomes
- File and make necessary follow-up on mandated reporting, e.g. Adult Protective Services, Child Protective Services, etc.
- Perform other duties, as required
**QUALIFICATIONS
Your Knowledge and Experience**
- Requires Bachelor’s Degree in Social Work or relevant field
- Requires at least 3 years of prior relevant experience working with populations impacted by health and social issues
- Proficient skills with computer programs, including Microsoft Excel, Outlook, Word, and PowerPoint
- Requires a minimum of 1 year experience navigating, linking to, and interacting with community-based organizations and governmental systems
- Required Valid CA Driver’s License and proof of auto insurance coverage required
- Excellent communication skills both orally and in writing
- Knowledge of health disparities in diverse communities
- Effective time management skills and ability to define and act on priorities amid multiple responsibilities
- Experience working with Medi-Cal populations preferred Bilingual/Spanish speaking preferred
**Pay Range**:
The pay range for this role is: $ 66770.00 to $ 93390.00 for California.
**Note**:
LI-MM4
ABOUT THE TEAM
Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us
**Our Values**:
- **Honest **. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- **Human **. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
- **Courageous **. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
**Our Workplace Model**:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and
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