Service Manager

2 weeks ago


Victoria, United States Southern Field Maintenance Full time

Job Summary:
We are seeking a highly skilled and motivated Heavy Equipment Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of our service department and ensuring exceptional customer service. If you have a strong background in heavy equipment service, excellent leadership skills, and a passion for delivering top-notch customer experiences, we want to hear from you.

**Duties**:

- Manage and supervise the service department staff, including technicians and service advisors
- Schedule and assign work orders to technicians, ensuring efficient workflow
- Provide guidance and support to technicians, assisting with complex repairs and troubleshooting
- Conduct regular performance evaluations and provide feedback to staff members
- Monitor service quality and customer satisfaction levels, addressing any issues or concerns promptly
- Develop and implement strategies to increase service department productivity and profitability
- Maintain accurate records of service transactions, including repair orders, invoices, and warranty claims
- Collaborate with other departments to ensure smooth operations and effective communication
- Stay up-to-date with industry trends and advancements in industry/heavy equipment technology

**Skills**:Must Haves:

- Experience with heavy equipment, forklift, and other rental equipment repair
- Required: 5 years of Service Manager experience related to industrial/heavy equipment repair
- Strong service writing skills, with the ability to accurately document customer concerns and machine issues
- Extensive mechanical knowledge, including experience with LPG and diesel engine repair, hydraulic systems, brake repairs, electrical systems, and vehicle maintenance
- Proficiency in heavy equipment estimating
- Exceptional customer service skills, with the ability to build rapport with customers and address their needs effectively
- Sales experience is preferred, as the Service Manager may be responsible for upselling additional services or products
- Excellent computer skills

Pay: From $60,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday
- Weekends as needed

**Experience**:

- Heavy Equipment repair: 5 years (required)

Ability to Relocate:

- Victoria, TX 77901: Relocate before starting work (required)

Work Location: In person


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