Surgical Scheduler

2 weeks ago

Lowell, United States The Vascular Care Group Full time

About Us
The Vascular Care Group is a rapidly expanding innovative outpatient practice offering life-changing care for vascular patients. With Board Certified physicians, world class facility, and strategic partnerships with local hospitals and networks, we offer a new, convenient model to treat vascular disease.
The practice offers medical, dental vision benefits, including a company match with our 401K.

Overview

This role is responsible for coordinating and scheduling for surgical, diagnostic and office-based exams and procedures according to provider schedules and established policies and procedures. The Scheduler will provide scheduling, procedural, and financial instructions to patients while supporting the providers, nurses, and other clinical staff.

This role is full time at 40 hours a week and will report to the Office Manager.

**Responsibilities**:

- Maintain surgical and procedure schedule for the facility
- Coordinate all necessary physicians and clinical staff for procedures
- Maintain clear communication with patient families throughout scheduling process
- Identify and communicate critical information, including provider availability and special supply and equipment requests to nurses or other appropriate staff
- Maintain schedule for pre-operative and post-operative patient appointments as necessary
- Monitor insurance authorization for procedures and acquiring authorizations as needed
- Provide patient appointment and procedure scheduling via both telephone and in-person interaction in office
- Provide a high level of customer service
- Maintain quality standards as it relates to HIPAA regulations
- Assist with daily operations of the office-based facility as needed

**Requirements**:

- Minimum of a High school diploma, Associate's or Bachelor's degree preferred
- 1-3 years Healthcare experience preferred
- Excellent customer service skills
- Strong interpersonal skills to be able to coordinate effectively with patients and co-workers as needed
- Ability to perform multiple tasks in a busy medical setting
- Skill in using healthcare software and computer systems
- Knowledge of HIPAA, Medicare guidelines, and health insurance
- Excellent follow-up skills
- Ability to work independently and problem solve as needed

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