Spa Front Desk Agent

2 weeks ago

Providence, United States The Norwich Spa at Graduate Providence Full time

**SUMMARY**:
The Spa Front Desk Associate is responsible for the reception area at the Spa, including the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking guest into the computer system, charging for services performed and selling retail. Additionally may be required to assist with cleaning/stocking of sauna, private event room, locker rooms, relaxation rooms and spa reception area.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Attends orientations required of all new hires
- Be on time for shift and maintain consistent, regular attendance record
- Properly open and/or close spa each day according to Standard Operating Procedures
- Accurately book, change and cancel spa appointments
- Acknowledge and greet everyone who enters and leaves spa facilities
- Ensure that check-in and payment process is handled in accordance with the company policy
- Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
- Utilize spa computers with skill and proficiency; document guest information in electronic record as directed
- Maintain a spa desk bank
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests, ensuring complete guest satisfaction
- Maintain clean; safe, fully stocked and well organized work area
- Ensure adequate stock of supplies and equipment; inform management when stock is low
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
- Maintain positive attitude and contribute toward a quality work environment
- Regularly attend, participate in and support training and staff meetings for the spa
- Assist in all areas of spa operation as requested by management
- Communicate to management any and all occurrences involving staff or guest in the spa that require attention.
- Balances the appointment book.
- Communicate callouts and lateness.
- Covers the uncovered appointments due to callouts, lateness or other scheduling errors.
- Finds covers for uncovered appointments when needed
- Handles no-show guests
- Communicates with Management, Therapists, Hotel and Dining Rooms regarding guest requests, needs, changes, or conversations of praise or dissatisfaction.
- Upsells treatments to the guests.
- Performs regular walkthroughs of spa area, ensuring it is clean.
- Signs out cash bank and verify it is at designated amount.
- Sells gift certificates.
- Assists in the fulfillment of online orders.
- Coordinates orders with inhouse Restaurants and Room Service as needed.
- Reports any Spa Maintenance issues to Management.
- Ensures the proper handling and documentation for Lost & Found procedures.
- Conducts Spa tours to thoroughly acclimate guests to the Spa environment
- Assists in the Men’s and/or Ladies Locker Rooms and Prep Room as needed.
- Performs all other tasks as assigned by Management.

**QUALIFICATIONS**:

- Must be detail-oriented and have ability to multi-task
- Ability to be efficient and productive in a fast -paced environment
- Must have enthusiasm and possess excellent customer service skills
- Must be able to prioritize
- Enjoy working with people and possess a friendly and outgoing personality
- Excellent communication, listening and computer skills
- Must be a team player
- Must possess the ability to interpret such documents as staff schedules, meeting minutes, safety rules, policy and procedure manuals, standards and procedures, disciplinary notices, and performance reviews.

**EDUCATION and/or EXPERIENCE**:

- High School Diploma required.
- Guest Service experience necessary. Minimum of 1 year prior experience in hospitality, spa or related guest service required
- Computer facility required.

**LANGUAGE SKILLS**:
Must be able to speak, read, and write in flawless English.
- Second language skills a plus.

**MATHEMATICAL SKILLS**:
Must be able to add, subtract, divide, multiply and be proficient in the use of adding machines, calculators and learn EXCEL spread sheets.
- Must be able to understand and calculate using the metric, Fahrenheit and Celsius systems.

**PHYSICAL DEMANDS**:
Must be able to read a computer monitor and type on an electronic keyboard while standing.
- Must be able to push, pull, tug, lift and carry 50lbs. at a time.
- Must be able to stand at post for 8 hours per day.

**WORK ENVIRONMENT**:
The environment is fast paced with a high volume of guest, employee, management and phone interactions.
- Must be able to work in an environment where guests may be scantily clad or disrobing for services.

**AVAILABILIT

  • Front Desk Agent

    3 hours ago

    Providence, United States Graduate Providence Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent Full Time

    4 days ago

    Providence, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    9 hours ago

    Providence, United States Graduate Providence Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent Full Time

    2 weeks ago

    Providence, United States Graduate Providence Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 days ago

    Providence, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Clerk

    2 weeks ago

    Providence, United States DelMonte Hotel Group Full time

    Job Description Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. You will play a key role to ensure a great guest and colleague experience. We offer competitive...

  • FRONT DESK AGENT FULL TIME

    5 days ago

    Providence, RI 02940, USA, United States Highgate Hotels Full time

    Compensation TypeHourlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Office Manager

    2 weeks ago

    Providence, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:As FOM you’ll deliver this through managing all aspects of the front office (for example guest registration, business centre, telephone services, and guest reservations)You’ll also create the warm atmosphere that makes our guests feel at home in any location-Ensure guests are greeted upon arrival and make time to...

  • Box Office

    7 days ago

    Providence, United States Ballet Rhode Island Full time

    **POSITION TITLE**:Box Office & Front of House Manager **Part -Time**:Approximately 20 hours per week, $25/per hour **Minimum Qualifications**: Experience using reserved seating ticketing system, implementing and monitoring sales and promotions. High proficiency in CRM/Database management and Excel. Background in accounting a...

  • Front Desk

    4 days ago

    providence, United States The City of Providence Full time

    Receive a $500.00 Sign-On Bonus within 6 months of employment! FSRI is always looking for candidates that want to make a positive impact on the community we serve in!  Position Summary: Works to create a welcoming environment for clients and supports clients in accessing services. Willing to cross-train with FSRI Hope Street receptionists. Able to float...

  • Front Desk

    3 weeks ago

    Providence, United States The City of Providence Full time

    Job DescriptionJob DescriptionReceive a $500.00 Sign-On Bonus within 6 months of employment! FSRI is always looking for candidates that want to make a positive impact on the community we serve in!  Position Summary: Works to create a welcoming environment for clients and supports clients in accessing services. Willing to cross-train with FSRI Hope...

  • Sr. Business Analyst

    5 days ago

    Providence, United States Delta Dental of Rhode Island Full time

    Job Description Job Description POSITION SUMMARY: The Business Analyst role serves as the Operations expert and liaison between Operations and other functional areas. Essential Functions: Serves as a key analyst on strategic company initiatives. Working with management at all levels of the organization to solicit detailed requirements for active and proposed...

  • FRONT DESK

    5 days ago

    Providence, RI 02912, USA, United States The City of Providence Full time

    Receive a $500.00 Sign-On Bonus within 6 months of employment! FSRI is always looking for candidates that want to make a positive impact on the community we serve in!  Position Summary: Works to create a welcoming environment for clients and supports clients in accessing services. Willing to cross-train with FSRI Hope Street receptionists. Able to float...

  • Administrative Assistant Float

    2 weeks ago

    East Providence, United States University Orthopedics Full time

    Job DescriptionJob DescriptionJob Description: Administrative Office Assistant (Float)Reports to: Administrative Manager GENERAL SUMMARY OF DUTIES: Hours and locations will vary depending on the needs of the company. The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are...

  • Triage Integrated Behavioral Health Clinician

    2 weeks ago

    Providence, United States The Providence Community Health Centers, Inc. Full time

    Job DescriptionJob DescriptionNew Opportunity - Triage Integrated Behavioral Health Clinician - LICSW, LMHCThe Triage Integrated Behavioral Health Clinician provides coverage and crisis triage acrossall primary care teams at PCHC. The clinician works directly with the call center, front deskstaff, integrated care team and medical care teams as the first...

  • Triage Integrated Behavioral Health Clinician

    10 hours ago

    Providence, United States Providence Community Health Centers Full time

    New Opportunity - Triage Integrated Behavioral Health Clinician - LICSW, LMHC The Triage Integrated Behavioral Health Clinician provides coverage and crisis triage across all primary care teams at PCHC. The clinician works directly with the call center, front desk staff, integrated care team and medical care teams as the first point of contact when a...

  • Restoration Superintendent

    2 weeks ago

    Providence, United States SERVPRO Full time

    Locally owned and operated leading disaster cleanup and restoration company is seeking an experienced Restoration Superintendent for a high volume cleanup and restoration business. Benefits We offer: Competitive compensation  Career progression Professional development And more!As the front-line representative of the SERVPRO® brand, the Restoration...

  • Medical Secretary

    4 days ago

    Providence, United States Brown Medicine Full time

    SUMMARY:Under direction of office supervisor and physicians receives patients into site. Ensures record is complete and available prior to patient arrival. Updates patient information including demographics and insurance information. As appropriate, provides patients with information regarding appointments, test requirements, etc. in preparation for next...

  • Medical Secretary

    3 weeks ago

    Providence, United States Brown Dermatology Full time

    Job DescriptionJob DescriptionSUMMARY:Under direction of office supervisor and physicians receives patients into site. Ensures record is complete and available prior to patient arrival. Updates patient information including demographics and insurance information. As appropriate, provides patients with information regarding appointments, test requirements,...

  • Part-time Office Assistant

    3 weeks ago

    Providence Forge, United States Virginia Farm Bureau Full time

    Job DescriptionJob DescriptionThis position is 19 hours a week and will serve as a member of the county support team through member services including providing front desk support and taking/directing incoming calls. This position provides the county president and board of directors with appropriate administrative assistance.PRIMARY DUTIES· Insurance...