Front Office Agent

3 weeks ago

College Station, United States Texas A&M Hotel and Conference Center Full time

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company Location Description: Embark on a fulfilling career at the Texas A&M Hotel and Conference Center, proudly managed by Pyramid Global, where the spirit of Aggieland meets unparalleled hospitality. With 250 well-appointed guest rooms, 23 flexible meeting rooms, and an expansive 35,000 sq ft of meeting space, our hotel provides a unique workplace immersed in the culture of Texas A&M. Join our team and become part of an environment where you can contribute to exceptional guest experiences while embracing the dynamic energy of Texas A&M. As a member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match, and recognition programs designed to celebrate your dedication. If you're seeking a career that seamlessly blends hospitality with the pride and tradition of Texas A&M, consider joining us at the Texas A&M Hotel and Conference Center. Your journey towards a fulfilling career in this vibrant and esteemed setting starts here. Gig 'em Overview:
The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors.

**COMPENSATION & BENEFITS**:

- $12/hr. - Biweekly (every two weeks)
- Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

**SCHEDULE**:

- Part-time: 8-29 hours per week depending on level of business forecasted
- Days of week/weekend scheduled will vary depending on level of business forecasted.
- Shift options: Varies, (8 hours, projected)

**ESSENTIAL FUNCTIONS**:

- Check guest in, ensuring proper credit is received, special requests are noted are fulfilled, and accurate information is established.
- Provide exceptional customer service with a smile and empathy.
- Thoroughly complete all guest transactions.
- Promote and sell special hotel programs.
- Interact with fellow team members professionally, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and hotel policies.
- Maintain house bank including cash handling.
- Maintain hotel gift shop and check out guests in gift shop
- Communicate all pertinent information to the Front Office Managers and Supervisors.
- Follow set procedures on posting, charges, cashing checks, tax information, safe deposits, and refunds.

Qualifications:

- High school graduate or equivalent.
- Levelheaded, patient, even tempered demeanor.
- Positive and outgoing personality.
- Cash handling experience preferred.
- Two years’ experience in the service industry, preferably in the hospitality industry.
- Excellent communication skills and ability to multitask.
- Ability to work under pressure in a fast-paced, high stress environment.
- Works well on a team but can also work independently when needed.
- Strong computer skills.

Pleasant telephone demeanor.

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