![ReBath Houston](https://media.trabajo.org/img/noimg.jpg)
Experienced Call Center Manager
2 weeks ago
**Call Center Team Lead**
Re-Bath Houston is seeking ROCKSTARS to join our amazing team in Houston, TX
We are currently seeking a Call Center Manager to join our Customer Service Team This is full-time, M-F position. The Call Center Manager is responsible for managing the productivity and efficiency of our call center and our call center team members. This position also serves as the back-up to any productivity needs due to staffing or additional capacity, so approximately 25% of each shift will be dedicated to assisting with call volume.
**Responsibilities include monitoring the team tasks of**:
- Answering inbound phone calls
- Inputting all customer information
- Qualifying leads and setting appointments (outbound calls)
- Routing calls to appropriate department, if necessary
- Placing outbound phone calls
- Confirming calls for scheduled appointments
- Follow-up calls for existing leads (prospects to past inquires)
- Keeping accurate records of leads in CRM system
- Qualifying information
- Scheduling appointments for Design Consultants
- Recouping canceled appointments
- Consistent and accurate notations
- Effective, accurate, and consistent communication with DC's and customers
**Management duties include**:
- Monitoring and managing team productivity
- Addressing any coaching needs
- Addressing any staffing needs
- Keeping team on task with scheduling needs
- Additional support for capacity and/or staffing needs
- Building and maintaining team morale (have some fun)
- **POSITIVE ATTITUDE** - “go the extra mile”
**- CUSTOMER SERVICE SUPERSTAR**
- Proven success in management of a mid-volume call center staff
- Verifiable experience in customer service, lead setting, or other related fields
- Great phone presence - excellent communication skills with customers and co-workers
- **PUNCTUAL**
- **Ability to efficiently handle a call volume of 120+ calls/day/lead setter**
- Effective time-management skills
- Attentive to detail
- Positive and professional demeanor
- A team player who works well with others
- Success in support and leadership of teams
Come be part of our growing Re-Bath Houston team focused on:
- Create **RAVING **fans
- **CONTINUOUS **improvement
- **EXTREME **ownership
- **TEAM**work
- **FUN**
Pay: $42,000.00 - $52,000.00 per year
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
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