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Parts Manager

4 months ago

Ocala, United States Jenkins Genesis of Ocala Full time

**Job Summary**:
The Parts Manager works towards returning a profit on dealer capital invested in parts inventory. The Parts Manager accomplishes this objective through the use of effective purchasing procedures, accurate inventory control, staffing, security, pricing, merchandising, displaying and advertising. The Parts Manager must also ensure that all customers are treated as individuals, with care and respect.

**Benefits**:

- Medical
- 4 plans (BCBS)
- Dental
- Vision
- Term Life
- Company-paid Term Life
- STD/LTD
- Accident indemnity rider
- PTO / Sick days (annually)
- 401(k) with an employer match
- Employee Assistant Program
- FMLA / Maternity/Paternity Leave
- Bereavement Leave

**Essential Functions**:(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

**Duties and Responsibilities**:
**The following is a representative list of the duties and responsibilities associated with this position**:

- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues.
- Creates an environment where customers are regularly apprised of the current situation.
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
- Ensures that each and every customer encounter is consistent with JAG expectations.
- Determines and ensures that specialty parts are available for the customer at the right time.
- Implements a telemarketing campaign for customer contact.
- Establishes a product promotion program.
- Encourages the sale of branded parts.
- Develops sales promotions.
- Handles customer complaints that require management attention; handles customer complaints immediately and according to the dealership’s guidelines.
- Develops, enforces and monitors specific guidelines for dealing and communicating with customers to foster exceptional customer satisfaction.
- Guarantees that customer service telephone inquiries are handled quickly and effectively.
- Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
- Decides whether or not to purchase stock locally in response to high customer demand or a market availability emergency.
- Consolidates relationships with various trade customers.
- Is available to help any customer whether in sales, service or the parts departments; frequently meets with customers
- Schedules regular efforts to improve the efficiency of customer/Parts Department interactions and transactions.
- Reviews stock ordering practices.
- Reviews all department operations and storage processes and increases effectiveness.
- Establishes processes to ensure accuracy between inventory and computer records.
- Understands the customer service measurements used in the Manufacturer network.
- Utilizes new systems or processes implemented by the dealership.
- Develops and administers a wholesale parts program.
- Identifies, recommends and supports opportunities for methods/process improvement.
- Ensures that new business development programs are planned, implemented and measured.
- Maintains a clean, professional environment.
- Maintains a professional appearance at all times.
- Adhere to all company policies, procedures and safety standards.
- Perform other duties as assigned.
- Strives for harmony and teamwork within the department and with other departments.
- Communicates verbally and non-verbally clearly, concisely and with enthusiasm in one
- on-one and group interactions.
- Communicates regularly with members of other departments as part of the dealer team.
- Builds productive working relationships both within and across departments through clear communications using different forms (e.g., department meetings, daily information meetings, bulletin boards, etc.)
- Has an approachable style; fosters open communication through active listening.
- Produces accurate and clearly written documentation.
- Takes initiative to help others as needed.
- Persuades others to accept a point of view or obtain commitment.
- Works with all dealership personnel to ensure customer satisfaction.
- Responds in a collaborative and inviting manner to requests for emergency parts.
- Generates pride and commitment within the parts department; instills customer and employee confidence.
- Promotes cooperation and teamwork among all dealership employees.
- Resolves all employee concerns in a prompt and effective manner; resolves internal conflicts among employees in the department; resolves all disputes and difficulties with professional