Client Care Coordinator

7 days ago


Simi Valley, United States Omoiyari, Inc. Full time

Omoiyari is a Japanese concept that refers to the ability to anticipate and understand the needs and feelings of others, often without being explicitly asked. It involves being considerate, empathetic, and compassionate towards others, and is considered an essential aspect of harmonious communication and social interaction in Japanese culture.

**CLIENT CARE COORDINATOR / SCHEDULER**

Excellent opportunity for a scheduler/ care coordinator or an experienced caregiver looking to transition to the next level of their career.
- Excellent benefits and Competitive Pay

**JOB SUMMARY**:
This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care Coordinator will directly interface with clients.

**FLSA STATUS**:
Non-Exempt

**JOB RELATIONSHIPS**:
1. Supervised by: Administrator

2. Workers Supervised: Caregivers (Home Care Aides)

**RESPONSIBILITIES**:

- Manage day to day office and field operations to ensure quality assurance of services
- Answer phone and conduct intakes, take after-hours and weekend emergency calls, scheduling issues, and client referrals/intakes
- Perform initial and ongoing in-home evaluation, caregiver introductions, coordination and supervision of client services
- Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
- Supervise and coach caregivers and conduct performance appraisals
- Complete appropriate visit records in a timely manner and according to policy
- Visit prospective clients after referrals are made to introduce Company on an ongoing basis as needed
- Stay current with changing technology, including software programs
- Uphold, support, and promote all company policies and procedures

**QUALIFICATIONS**:
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, abilities, certifications, and educational experience required.

**EDUCATION/EXPERIENCE**:

- CA registered Home Care Aide.
- Successful management experience preferred
- Proficient skills in Microsoft Office and or Google Suite and scheduling software required
- Must possess and demonstrate excellent organizational, communication, interpersonal and leadership skills as well as a positive and professional image

**We offer a competitive benefits package including healthcare benefits, PTO, paid Holidays and a 401 K Retirement Plan**

Pay: $22.00 - $30.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off

Healthcare setting:

- Nursing home

Medical specialties:

- Home Health

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 3 years (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

Ability to Commute:

- Simi Valley, CA 93065 (required)

Ability to Relocate:

- Simi Valley, CA 93065: Relocate before starting work (required)

Work Location: In person



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