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Server - Part Time

3 months ago

Westlake, United States Cinepolis USA Full time

CINÉPOLIS CAREERS

CINÉPOLIS USA IS A LEADING WORLD-CLASS CINEMA EXHIBITOR THAT OFFERS GUESTS ENHANCED MOVIE-GOING EXPERIENCES THROUGH ITS “CINÉPOLIS LUXURY CINEMAS” AND “CINÉPOLIS” THEATER CONCEPTS.

Join our Team

AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US
- Be the protagonist of your own story by starting your career with Cinépolis
- Learn key knowledge of the cinema exhibition industry
- Use your skills to progress your career in film and cinema

BASE PAY PLUS BONUS

$15.00 - $19.50

FLSA STATUS: Non-Exempt

TITLE: Server

DEPARTMENT: Operations

LOCATION: Theater

SUPERVISORY RESPONSIBILITY: NO

REPORTS TO: General Manager

Cinépolis is MORE THAN A MOVIETogether, we light up the lives of our guests and each other with Film, Food, and Fun

Employee Perks
- At Cinépolis, USA, we value our employees and strive to provide a rewarding and enjoyable work environment. That's why we offer a range of exciting perks to show our appreciation for their hard work and dedication. These perks are just a few ways we show our employees how much we value their contributions and commitment to excellence.

FREE EMPLOYEE TICKETS
- Employees may attend movies with a guest for free

FREE POPCORN & SODA
- Employees may enjoy free popcorn and soda while working their shifts

50% FOOD & BEVERAGE DISCOUNT
- Employees may enjoy 50% off food and beverage items, excluding alcohol, from the menu and concessions while working and off the clock as guests

FREE EMPLOYEE MEAL
- Employees who work 4 hours or more during a shift may enjoy a free meal

EMPLOYEE RECOGNITION
- Cinepolite of the Month Recognition includes:

- Digital Marketing Campaign for employees with a recognition pin
- Private watch party with twenty (20) guests
- Pizza, Popcorn and Non-Alcoholic Beverages Provided or
- Free employee meals for a month

ADVANCEMENT OPPORTUNITIES
- Strategic Development Plans
- Internal Promotional Opportunities
- We invest in _YOU_

JOB SUMMARY

A Server’s main goal is to provide stellar service for guests, ensuring an indulging experience that keeps them eager to return. Servers provide the vital link between guests and the kitchen. They accurately take food and beverage orders, relay orders to kitchen for preparation, and deliver prepared food to guests while providing superior guest service.

JOB DUTIES
- Be proactive with greeting all guests in the theater before they request for service.
- Answer Plex Call System in a timely manner to further assist guests.
- Embody Nice and Amazing Service by following all In Seat Dining procedures.
- Guide guests through the menu and suggest promotions, addons, or upselling, demonstrating knowledge of menu and Cinepolis offerings.
- Greet guests and say goodbye to guests whenever possible.
- Demonstrate Passion, Commitment, and Integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible.
- Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal.
- Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film.
- Process all payments correctly and responsibility and returning to guests at appropriate time to limit disruptions to the films
- Implement alcohol service and safety training, including not over serving an intoxicated guest and do not hesitate to ask for management intervention if necessary.
- Process daily server paperwork accurately and timely
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
- Assist with crowd control and seating of guests as needed.
- Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise.
- Inform management of guest complaints and or maintenance requests.
- Complete all opening, mid and closing procedures
- including but not limited to side work.
- Attend and participate in trainings and meetings.
- Other duties as assigned.

EDUCATION AND/OR EXPERIENCE AND SKILLS
- Must be 18 years or older.
- 1+ years of full service serving experience.
- ServSafe, Food Handler’s and Alcohol certifications required.
- Ability to work with Vista Point of Sale System and perform basic math.
- Strong interpersonal skills for interacting with employees, guests, and management.
- Strong analytical and problem-solving skills.
- Is organized and able to prioritize in a fast paced and constantly changing environment while maintaining a smile and positive attitude.
- Great communication skills with the ability to handle difficult and stressful situations and issues in a positive manner.
- Have integrity and can