Hotel Front Desk Clerk

2 weeks ago

White River Junction, United States JCH Hospitality Management Full time

As a member of the Front Desk Team your responsibilities will include:

- Maintain positive guest relations at all times. No matter how busy it is and/or whatever time of day always acknowledge guests. Be sure to respond promptly to any inquiries and/or requests.
- When and where possible, anticipate guests’ needs.
- Maintain knowledge at all times of the hotel’s features/services including hours of operation. Stay mindful of hotel’s room rates including special packages and promotions as well as daily house count and expected arrivals/departures. Keep aware and on top of any scheduled daily activities.
- Answer telephone calls within appropriate time considerations and using correct greeting and telephone etiquette.
- Process all guest check-ins/ Process all check-outs with utmost accuracy and efficiency.
- When necessary, obtain information for guest credit/payment method and input into system; collect cash when designated.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Resolve guest complaints, ensuring guest satisfaction.
- Handle overbooked or walked in guests.
- Obtain assigned bank and ensure accuracy of monies.
- Keep bank secure at all times.
- Process corrections and/or adjustments accurately when necessary. Post miscellaneous incidental charges such as any market charges and/or guest dry cleaning charges.

**Education & Experience**:

- High School Graduate or General Education Degree (GED).
- Basic computer skills required.
- Must be able to work flexible schedule that may include weekends and holidays.
- Willingness to learn and pitch in for night audit (overnights) is favorable.

**Job Type**: Part-time

Pay: $17.00 - $17.50 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

Work setting:

- In-person

Work Location: In person

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