Retail Operations Administrator

4 weeks ago

Stamford, United States De Beers Group of Companies Full time

**Company Description
- You’ll make us shine**

You communicate easily and openly with your colleagues and enjoy being part of a talented and diverse team. Whether creative or analytical, you are attracted by our fascinating product: nature’s hardest substance yet most tender gift.

Our two retail brands, Forevermark and De Beers Jewellers, work with the finest diamond cutters to bring customers the world’s most beautiful diamonds.

Our diamonds inspire us to shine and we are committed to making a positive difference to the people and places we touch.

If you have the personality and skills to share our passion for all that diamonds can do, we’d love to hear from you.

We’re the world’s leading diamond company - a unique luxury business that thrives on the creativity, passion and knowledge of our people.

To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions.

In return, we provide you with the space and support to grow and achieve your ambitions.

**Job Description
- Business Partner**
- To be a strong partner to the Operations Manager in the day to day operational and performance management support.
- Be a creative analyst, providing insights in sales, trends, and forecasts using various software platforms.
- Support as a resource to wholesale partners for pricing and availability inquiries.
- Help the success of the retail staff by conducting analysis and proposing plans for CRM/CX/CONVERSION using various software platforms.

**Store network**
- Prepare business analysis and reports, regular or upon request.
- Comfortable in monitoring KPI indicated by Ops Manager or Managing Director.
- Work closely with other departments on all store new openings, closures, relocations, and refurbishment projects.
- Process owner for warehouse management; along with the reception and disbursement of VM and Merchandising items within.
- Support the store directors with operational or maintenance issues.
- Work closely with Ops Mgr and other departments on the implementation of new systems into the stores, to ensure any requirements are fulfilled.
- Be able to support the entire network (retail, ecom, wholesale) in logístical troubleshooting.

**Assisting the Operations Manager in Management Control Systems**:

- To supervise the implementation of all controls in NA (retail procedures).
- To ensure security environments are well set up, which include security company contracts and arrangements; for both normal business hours and special situations (such events).
- CCTV & security alarm management.
- To assist finance & merchandising teams to ensure the safeguarding of inventory. by organizing weekly/monthly/quarterly inventory counts as required.
- To coordinate the control and the follow-up of the stock discrepancies.
- Retail manual: help ensure the retail team is aware of and respects all guidelines.
- To partake in external and internal control audits and manage the subsequent outcome/to-do list.
- To assist with the submission of budgets, revisions and strat plans, for Sales, CAPEX and FTE.
- Organization of lease agreements, insurance policies, outsourced service professional contracts.

**Other Operations Responsibilities**

**Human Resources**
- To be willing and able to support directly in store with sales, logistics, and events.
- To work closely with the Retail & Security teams to ensure educational/training requirements are met.

**The base salary for the position is $70-$80K USD annually.**

**Qualifications**:

- Bachelor’s degree
- 2+ years in luxury retail environments (ideally jewellery)
- Strong knowledge and understanding of the operation requirements and retail math in the industry
- Knowledge of Salesforce a plus and retail systems
- Working in a cross-functional capacity
- Analytical, precise and process-oriented
- Proactive, persuasive, and diplomatic
- Organized and detail-oriented
- Passionate for business
- Entrepreneurial mindset
- Confidence in influencing
- Results-oriented

**_Additional Information
- Your opportunity for a brilliant career. _**

As part of De Beers Group, we are The Home of Diamonds since 1888, bringing our pioneering diamond perfection to our clients through over 30 stores and a worldwide digital presence.

At De Beers Jewellers we are committed to guiding individuals on their personal journey of discovery. Harnessing nature’s finest work of art, De Beers Jewellers hand select the rarest natural diamonds, creating distinctive designs, each as unique as its wearer.

The key to success within our brand is an attitude of excellence, passion and delivering for our clients. We seek motivated, ambitious people who will thrive in an environment which fosters collaboration, inclusivity and creativity. Are you one of them?

Safety

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleague

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