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Retail Training Manager
4 months ago
Who We Are: De Beers Jewellers
As part of De Beers Group, we are The Home of Diamonds since 1888, bringing our pioneering diamond perfection to our clients through over 30 stores and a worldwide digital presence.
At De Beers Jewellers we are committed to guiding individuals on their personal journey of discovery. Harnessing nature’s finest work of art, De Beers Jewellers hand select the rarest natural diamonds, creating distinctive designs, each as unique as its wearer.
The key to success within our brand is an attitude of excellence, passion and delivering for our clients. We seek motivated, ambitious people who will thrive in an environment which fosters collaboration, inclusivity and creativity.
Job Description
Retail Training strategy:
- Define, in collaboration with the L&D manager, a local training plan for Retail in line with the overall retail strategy and the global training strategy
- Participate in the design of new training modules and training tools in coordination with the international training team
- Ensure an efficient communication with the Head Office Retail Academy
Trainer role:
- Organize trainings according to local training plan (training venues, logistics, etc. as required to achieve an efficient and coherent development experience. Manages and distribute training materials as required for each program, including new eLearning)
- Execute trainings for retail community in collaboration with HR and marketing departments
- Adapt global retail training content as required
- Facilitate internal training communication
- Enhance current training offer with collaborative and experiential workshop-based learnings/training
- Support classroom training with “in the field” follow ups
- Monitor and promote online training tools across the retail community
- Deliver relevant training to increase levels of knowledge with external stores/partners
Coaching role:
- Provide individual coaching to the store team members both directly and via the Store Directors to enhance quality of client experience, selling and service skills
- Mentor and coach staff by providing feedback and suggestions of how skills can be further developed and/or enhanced
- Install a coaching mindset and skill base through a “coach the coach” methodology
- Ensure coaching follow ups in collaboration with Store Directors
- Build a dynamic coaching plan with the stores, according to business priorities and individual team members’ development needs
- Design and implement the necessary tools and frameworks for effective coaching
Business and People development:
- With the support of the retail team, analyze the retail team’s performance and skills and identify individual and organization training and coaching needs;
- Training efficiency is measured by stores KPIs and client sales and service;
- Client Experience Evaluation and Barometer results analysis and improvement;
- Help managers develop their team members by implementing strong and relevant individual development plans;
- Create a learning culture by always engaging the learner and the manager (follow 70-20-10 methodology);
- Responsible for retail community onboarding path for successful integration into the House.
Retail Business Partner:
- Maintain and keep up-to-date reporting tools for training and coaching execution and monitoring;
- Monitor, measure and report on staff training and development plans and achievements within agreed formats and timescales;
- Maintain a strong relationship with HR department;
- Select and propose external consultants where relevant;
- Partner with relevant departments to plan and monitor monthly the annual retail training budget according to the priorities;
- Provide required support to the conception and/or animation of key transversal projects in coordination with related expert (such as Retail Operations, CRM, VM, Client Services, HR).
On-boarding:
- Ensure a consistent pre-onboarding and on-boarding for all new starters in collaboration with Managers;
- Liaise with HR and local leaders to ensure proactive planning for new employees;
- Ensure timely roll-out of the onboarding programme across the various roles within the business.
General duties
- Lead by example and act as a trusted confidant to the store;
- Act as a platform for sharing of experience / best practices among the stores on coaching initiatives/programs;
- Travel will be required as part of the role and frequent in-store presence;
- Regular facilitation of our De Beers Retail Academy offer and Onboarding Programme;
- Animate and facilitate any local trade events;
- Closely collaborate with the Head Office Retail Academy team to align on the learning vision and delivery for our region.
The base salary range for this position is $110-127k USD per annum.
Qualifications- Professional certification in a field (e.g., CPLP) is a plus
- 3-5 years of experience in training or/and Learning & Development roles with a focus in retail sales;
- experience with an eLearning software
Key competencies:
Change Management:
- Being capable to transform individuals and teams, and having the ability to support company’s strategy and lead the change.
Talent management:
- Building an organization’s culture, capability and engagement through people development.
Coaching:
- Enabling others/organization to improve their ability to set goals, take action, and maximize strengths;
- Creating awareness and implementing a coaching and feedback-oriented culture.
Innovation/Design and Training Delivery:
- Having ability to design/develop and deliver informal and formal learning solutions;
- Creating positive learning culture.
Performance Improvement:
- Being able to analyse development gaps and propose solutions to reduce them;
- Evaluating results against organizational goals and monitoring change;
- Excellent knowledge of MS Office;
- Full professional proficient in English (spoken and written);
- Excellent communicator with vast intercultural competencies;
- Excellent public speaker;
- Natural leader with a sense of empathy;
- Results-oriented
- Works autonomously with strong organizational skills;
- Curiosity to improve their own ability & knowledge;
- Very good general education and sense for etiquette;
- Organization skills, rigor, service focused, flexibility, availability, team spirit; and
- Computer skills (Microsoft Office, eLearning.
Additional Information
Who we are:
De Beers Group is a company with a sparkling future.
Our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.
Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group’s people, shareholders, communities and partners.
Safety
Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.
Equity, Diversity & Inclusion
As a global #HeForShe Thematic Champion, De Beers is committed to promoting an equitable, inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Please inform us should there be any special requirements that should be considered as part of your application.
Building Forever
Sustainability is at the heart of our decision-making – it is how we do business. Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate, build a long-term legacy in our host communities and earn consumers’ trust in our diamonds that they can wear with pride.
Referrals
Referral incentive applicable: This opportunity is open to a paid referral incentive according to the Employee Referral Policy (HRM.AD.21.00). Referral incentives are applicable to De Beers Group internal employees only.
Background Checks
Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications
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