Primary Care Healthcare Scheduler Part Time
3 weeks ago
**Primary City/State**:
Arizona, Arizona
**Department Name**:
Patient Contact Ctr AZ East
**Work Shift**:
Day
**Job Category**:
Marketing and Communications
This is a remote position and available if you live in the following states only: AK, AL, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, MI, MN, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI & WY.
**It is preferred that you live within 60 miles of a Banner facility as you may be asked to work in-person in emergency situations.**
**Part time hours will average between 16 -19.9 hours per week.**
Shift times will vary within operating hours based on the department needs. Operating hours are Monday-Thursday 7am-7pm, Friday 7am-5pm, and 8am-1pm on Saturdays. A mandatory 8 hour shift is required on Mondays.
**First 4 weeks of employment will be spent training with a full time schedule, 40 hours per week. Requesting time off during training is strongly discouraged to allow the best training experience and foundation for your success.**
**Supported departments include but are not limited to: Primary Care, Behavioral Health, OBGYN**
This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.
CORE FUNCTIONS
1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
2. Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
3. Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.
4. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises” at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable.
6. Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facility’s policy.
7. Where applicable, collects pre-payments and verifies insurance coverage to ensure “no surprises” and enable patient ease.
8. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company’s customer information systems. Must possess excellent organizational and time management skills. Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.
PREFERRED QUALIFICATIONS
Experience in an in-bound call center or scheduler in a practice management environment preferred. Knowledge of payor contract terms and processes preferred. Some level of familiarity with medical terminology strongly preferred. Kn
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