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Student Health Care Navigator

2 months ago


New Haven, United States Yale University Full time

**Student Health Care Navigator**:

- Yale Health - Member Services
- 87869BR

**University Job Title**
- Program Coordinator, YH Student Member Liaison

**Bargaining Unit**
- L34 - Local 34 (Yale Union Group)

**Time Type**
- Full time

**Duration Type**
- Regular

**Compensation Grade**
- Labor Grade E

**Wage Ranges**
- Click here to see our Wage Ranges

**Searchable Job Family**
- University Health

**Total # of hours to be worked**:

- 37.5

**Work Days/Hours (Other than Standard)**
- Full-time, 37.50 hours/week, 8:30am - 5pm, Monday through Friday, In-person. Occasional weekends, evenings or holidays/recess may also be required.

**Work Week**
- Standard (M-F equal number of hours per day)

**Work Location**
- Central Campus

**Worksite Address**
- 55 Lock Street
- New Haven, CT 06511

**Work Model**
- On-site

**Position Focus**:

- Reporting to the Manager, Member Services & Health Information Management, the Student Health Care Navigator supports all students and their eligible dependents enrolled in Yale Health Hospitalization/Specialty Care Coverage, and students enrolled in Yale Health Basic Student Health Services. The goal is to provide guidance, information, and resources that promote good health, manage chronic illness, and ensure a seamless onboarding experience for new student members and their eligible covered dependents.
- In addition to providing general health care navigation, this navigator assists students and their eligible covered dependents in obtaining gender-affirming and reproductive health care services at the Yale Health Center. This extends to other facilities or providers contracted with or referred to by the University for health care services. With a commitment to promoting the health and wellness of our members, this position involves a particular emphasis on gender-affirming care and reproductive healthcare; navigating and facilitating seamless pathways for individuals seeking specialized care with these health services. In this capacity, the Student Health Care Navigator serves as a knowledgeable and empathetic liaison, addressing the unique healthcare needs associated with gender-affirming care and reproductive health by providing detailed information about available services, assisting with appointment scheduling, collaborating with Yale Health colleagues and departments, and ensuring that individuals receive the necessary support and resources throughout their healthcare journey.
- The Student Health Care Navigator collaborates with Yale Health clinical and service departments to address patient issues and reduce barriers to care by actively engaging with healthcare providers, specialists, support staff, and relevant departments within the Yale Health Center to streamline the process of meeting their healthcare needs.
- The Student Health Care Navigator plays a crucial role in promoting the organization by positively representing and communicating its services to all members. The Student Health Care Navigator will offer creative recommendations and solutions for planning and executing student campus outreach efforts to raise awareness of the benefits of Yale Health Hospitalization/Specialty Care Coverage and Yale Health Basic Student Health Services. This role demands an exceptionally high level of initiative and engagement to facilitate effective communication with diverse student groups at Yale University and execute plans within a fast-paced, multi-faceted healthcare customer service setting.
- Exceptionally strong customer service and active listening skills are essential for this position to communicate tactfully and diplomatically with students enrolled in Yale Health Hospitalization/Specialty Care Coverage and Yale Health Basic Student Health Services. The role requires exceptional organization, prioritization, and multitasking skills, requiring accuracy and attention to detail, innovation, consistency, confidentiality, and the ability to manage multiple projects and tasks simultaneously.- The Student Health Care Navigator’s role extends beyond mere assistance; it embodies a commitment to ensuring that every student and their eligible covered dependents receive compassionate, informed, and tailored support in accessing the healthcare services they require at the Yale Health Center. Through these efforts, the Student Health Care Navigator actively contributes to the creation of an inclusive and affirming healthcare environment for all individuals under the care of and enrolled in Yale Health.

**Dept/Section URL**

**Essential Duties**

**Required Education and Experience**
- Two years of related work experience in the same job family and a bachelor’s degree in a related field; or an equivalent combination of experience and education.

**Required Skill/Ability 1**:

- Demonstrated knowledge and proficiency in discussing healthcare benefits or navigation of a health care system. Demonstrated ability to handle matters of a confidential or sensitive nature wi


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