Branch Manager

2 weeks ago

Medford, United States USALLIANCE Financial Full time

**About this role**:
USALLIANCE Financial is committed to making a positive difference in the lives of our members and team. A Branch Manager is charged with leading the delivery of exceptional member and employee experiences while removing barriers to excellence. A genuine love of helping others at all levels is required - we can’t teach that Viewing community and business outreach as a fun and challenging endeavor, paired with a sense of urgency, is essential. Represent USALLIANCE in the community and form lasting relationships with our members and partners, bringing joy to every interaction.

**Responsibilities**:
Branch Growth
- Demonstrates a strong commitment to deepening member relationships through active sales, offering the benefits and features of products and services through membership.
- Coach team to provide sales and service excellence; set sales and performance goals to align with branch and organizational goals, provide supportive training and timely review of progress.
- Maintain expert level USALLIANCE product/service knowledge, quickly communicating new products/service offerings to team to ensure member needs are met with the best solutions and the team is confident in their conversations.
- Conduct business outreach/participate in branch network events to explore new business opportunities and to enhance existing partnerships.
- Be a community ambassador of USALLIANCE by participating in local charitable events.

Operations
- Keep everyone safe - manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis.
- Maintain and assume responsibility of the branch to ensure that the branch is consistent in their daily, weekly, monthly functions.
- Maintain thorough knowledge of operations procedures, all applicable regulatory compliance, and USALLIANCE policies and procedures.
- Responsible for ensuring the Branch adheres to all applicable regulatory compliance and USALLIANCE established policies and procedures.
- Identify and communicate areas for continual improvement of business processes to support efficiency.
- Create and monitor branch budget adherence and ensure profitability by focusing on goal achievement.
- Communicate any exceptions of operational, employee or branch issues to senior management.
- Maintain Vendor Management database, ensuring documents and contracts are up to date.

The Member Experience
- Answer questions and solve problems for members by monitoring and responding to branch questions to maintain optimal branch performance in service quality, accuracy, efficiency, and risk management, utilizing new and existing technologies to support in-line to online focus.
- Provide support to our teams over the phone as well as in person and handle all member escalations in a timely manner.
- Ensure CRM tool is being utilized appropriately and consistently.
- Obtain Notary within first year in position.
- Obtain Medallion Signature Guarantor Certification within 6 months in position.

Leadership
- Practice Servant Leadership at all times.
- Lead team to ensure assigned sales & strategic goals remain a top priority.
- demonstrate expert level knowledge of Credit Union products & services, policies and procedures during member and employee interactions through all communication platforms, including direct contact and both in and outbound calls.
- Maintain a highly engaged and well trained branch team, maintaining effective employee relations.
- Manage, motivate and lead branch staff through the use of observations, action plans, development plans, and monthly 1:1. Regularly note employee accomplishments and performance issues on timelines.
- Complete employee performance evaluations on time.
- Support hiring efforts of qualified applicants.
- Approve and monitor timecards including PTO, overtime. Schedule staff to ensure sufficient coverage and mínimal OT.
- Responsible for regular and predictable attendance including punctuality.

**Who you are**:

- This position requires an experienced leader with excellent collaboration, communication, and project management skills in assisting members, managing internal member relationships, and running efficient operational processes.
- 5 years of financial service industry experience with a min. of 2 years in a supervisory or management role.
- Proven leadership abilities.
- Able to manage multiple priorities and possess a strong understanding of branch processes, policies and procedures.
- Strong sales background.
- Must have a positive “can do” attitude and high energy level.
- High level attention to detail.
- Strong customer service orientation.
- Excellent communications skills.
- Aptitude to comprehend numbers & calculations.
- Associates or bachelor’s degree preferred.
- Bilingual (English/Spanish) is a plus.

**_Location_** _: Please note this is in Medford, MA_

GENERAL PHYSICAL DEMANDS

The physical demands of this position are representative of those

  • Branch Manager

    3 weeks ago

    Medford, United States Suffolk Credit Union Full time

    **Join a leader in the credit union industry as a member of Suffolk Credit Union 's Member Services management team!** As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our...

  • Branch Manager

    1 month ago

    Medford, United States Suffolk Credit Union Full time

    Job DescriptionJob DescriptionJoin a leader in the credit union industry as a member of Suffolk Credit Union 's Member Services management team!As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value...

  • Branch Manager

    4 weeks ago

    Medford, United States Suffolk Credit Union Full time

    Job DescriptionJob DescriptionJoin a leader in the credit union industry as a member of Suffolk Credit Union 's Member Services management team!As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value...

  • Branch Manager

    2 weeks ago

    Medford, Oregon, United States Farwest Steel Corporation Full time

    FarwestBranch Manager - MedfordMedford, OR - Full TimeFarwest Steel Corporation is seeking applicants for the position of Branch Manager for the Medford branch.The primary purpose of the position is to manage all aspects of the Branch. This includes sales, operations and accountability for all profit and loss responsibilities including timely production, mix...

  • Branch Manager

    4 weeks ago

    Medford, United States Family Resource Home Care Full time

    We are committed to cultivating an employee rich environment where great teams are built, systems are leveraged to support individual effectiveness, and all are given freedom to operate to their fullest extent. We solve daily problems through innovation, endurance and seeking solutions that increase the quality of life for our field staff and our clients....

  • Branch Manager

    2 months ago

    Medford, United States Family Resource Home Care Full time

    We are committed to cultivating an employee rich environment where great teams are built, systems are leveraged to support individual effectiveness, and all are given freedom to operate to their fullest extent. We solve daily problems through innovation, endurance and seeking solutions that increase the quality of life for our field staff and our clients....

  • Floating Assistant Branch Manager

    2 weeks ago

    Medford, United States Suffolk Credit Union Full time

    Join our **Member Services team** as a **Floating Assistant Branch Manager **and start empowering your possible! As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our...

  • Branch Manager I

    2 weeks ago

    Medford, Oregon, United States NWCUA Full time

    **Branch Manager I** **Jobs** **CONNECT WITH US** **** Specialist, Digital Marketing & Analytics Phone: Toll-free: x307 Ben Shuey is the Northwest Credit Union Associations Digital Marketing and Analytics Specialist. In this role, he is in charge of managing the Associations website, helping in the creation of the weekly Anthem newsletter, creating relevant...

  • Floating Assistant Branch Manager

    2 weeks ago

    Medford, United States Suffolk Credit Union Full time

    Job DescriptionJob DescriptionJoin our Member Services team as a Floating Assistant Branch Manager and start empowering your possible!As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we...

  • Floating Assistant Branch Manager

    1 week ago

    Medford, United States Suffolk Credit Union Full time

    Join our Member Services team as a Floating Assistant Branch Manager and start empowering your possible! As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees! Primary...

  • Floating Assistant Branch Manager

    4 days ago

    Medford, United States Suffolk Credit Union Full time

    Job DescriptionJob DescriptionJoin our Member Services team as a Floating Assistant Branch Manager and start empowering your possible!As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we...

  • Floating Assistant Branch Manager

    3 days ago

    Medford, United States Suffolk Credit Union Full time

    Join our Member Services team as a Floating Assistant Branch Manager and start empowering your possible! As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees! Primary...

  • Citizens Multi Site Assistant Branch Manager

    2 weeks ago

    Medford, United States Citizens Full time

    Description As an Assistant Branch Manager (ABM), you will oversee daily activities in multiple branch locations. This includes driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The ABM fulfills both a player and coach role in...

  • Branch Driver

    4 weeks ago

    Medford, Oregon, United States Rexel USA Full time

    The Branch Driver position will be based in our Medford, OR locationSummaryThe Branch Driver is responsible for delivering products to/from customers, company branch/warehouse locations, and company suppliers in a delivery van or box truck (No CDL required). Responsible for ensuring that deliveries are prepared to meet customer requirements in the most...

  • Branch Driver

    1 month ago

    Medford, United States REXEL Full time

    The Branch Driver position will be based in our Medford, OR location! Summary The Branch Driver is responsible for delivering products to/from customers, company branch/warehouse locations, and company suppliers in a delivery van or box truck (No CDL required). Responsible for ensuring that deliveries are prepared to meet customer requirements in the most...

  • Branch Driver

    4 weeks ago

    Medford, United States REXEL Full time

    The Branch Driver position will be based in our Medford, OR location! Summary The Branch Driver is responsible for delivering products to/from customers, company branch/warehouse locations, and company suppliers in a delivery van or box truck (No CDL required). Responsible for ensuring that deliveries are prepared to meet customer requirements in the most...

  • Branch Driver

    1 month ago

    Medford, Oregon, United States Rexel USA Full time

    The Branch Driver position will be based in our Medford, OR locationSummaryThe Branch Driver is responsible for delivering products to/from customers, company branch/warehouse locations, and company suppliers in a delivery van or box truck (No CDL required). Responsible for ensuring that deliveries are prepared to meet customer requirements in the most...

  • Citizens Multi Asst Branch Mgr

    2 weeks ago

    Medford Lakes, United States Citizens Full time

    **Description** As an **Assistant Branch Manager (ABM)**, you will oversee daily activities in multiple branch locations. This includes driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The ABM fulfills both a player and coach...

  • Assistant Branch Manager

    1 month ago

    Medford, United States Myrepublicbank Full time

    ** Assistant Branch Manager (Operations) - Medford** **Job Category****:** Management **Requisition Number****:** ASSIS001879 Showing 1 location **Job Details** **Description** **OBJECTIVE:** Overall accountability for the efficient operation of the Store which includes: ensuring Fanatic Customer Service, transaction and operational accuracy, proficient...

  • Assistant Branch Manager

    4 weeks ago

    Medford, United States Myrepublicbank Full time

    ** Assistant Branch Manager (Operations) - Medford** **Job Category****:** Management **Requisition Number****:** ASSIS001879 Showing 1 location **Job Details** **Description** **OBJECTIVE:** Overall accountability for the efficient operation of the Store which includes: ensuring Fanatic Customer Service, transaction and operational accuracy, proficient...