IT Service Desk Manager

3 weeks ago


Wayne, United States Vanguard Full time

We are seeking an experienced IT Desktop Support Manager to lead our team of desktop support professionals in delivering top-notch technical support to our employees. As an IT Desktop Support Manager at Vanguard, you will be responsible for overseeing the day-to-day operations of our desktop support team, ensuring timely and effective resolution of technical issues, and driving continuous improvement in our processes and services.

**This On-Site Role (in-office Mon-Fri) is based in Wayne, PA**

**In this role you will**:

- Lead and manage a team of desktop support professionals, providing guidance, coaching, and development opportunities to ensure exceptional performance and growth.
- Oversee the delivery of technical support services to employees, ensuring prompt and effective resolution of technical issues.
- Develop and implement processes and procedures to ensure efficient and effective desktop support operations.
- Collaborate with other IT teams to ensure seamless integration of desktop support services with broader IT initiatives.
- Analyze and resolve complex technical issues, escalating to senior management as necessary.
- Develop and manage budgets, forecasts, and resource plans to support desktop support operations.
- Ensure compliance with industry best practices, ITIL frameworks, and Vanguard's IT policies and standards.

**What it takes**:
5+ years of experience in IT desktop support or a related field, with at least 2+ years of people leadership experience.

Bachelor's degree in Computer Science, Information Technology, preferred, but not required.

ITIL Foundation certification or equivalent preferred, but not required.
Proven track record of successfully leading teams and delivering high-quality technical support services.
Strong technical knowledge of desktop operating systems, hardware, and software.
Excellent communication, problem-solving, and analytical skills.
Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.

**Special Factors**

**Sponsorship**

Vanguard is not offering visa sponsorship for this position.

**About Vanguard**

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

**Inclusion Statement**

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

**How We Work**

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.


  • Service Desk Analyst

    3 weeks ago


    Wayne, United States Juno Search Partners - Open Positions Full time

    Job DescriptionJob DescriptionJuno Search Partners is a certified women-founded and women-led talent solutions firm with extensive experience in the placement of executive technologist in specialized fields.We are seeking a Service Desk/Help Desk Analyst to support a prestigious financial client in Wayne, PA.This person will be expected to be available to be...


  • Wayne, United States Juno Search Partners - Open Positions Full time

    Job DescriptionJob DescriptionJuno Search Partners is a certified women-founded and women-led talent solutions firm with extensive experience in the placement of accounting, administrative, finance, human resources, legal, marketing, operations, and technology candidates nationwide.*** This person will be expected to be available to be onsite in Philadelphia...


  • Wayne, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionWe are looking for a Service Desk Analyst who is motivated, ready to learn, and looking to grow in their career. Apply today to take advantage of this opportunity!WHAT IS GREAT ABOUT THIS OPPORTUNITY?1 -year contract with extension possible based on performanceExpected to work ONSITE in Wayne, PA (some remote work possible)$21 -...


  • Fort Wayne, United States Steel Dynamics Full time

    Responsibilities: Provide IT service desk support - Work with end users on service desk tickets Deploy and support new computer setups Troubleshoot software & hardware issues and document resolutions Create and maintain IT documentation Perform and document software and hardware inventory Recommend, configure, test, and deploy configuration packages for use...

  • Front Desk Manager

    2 weeks ago


    Wayne, United States COURTYARD BY MARROITT Full time

    **Job description** **Hotel Front Desk Manager** **Courtyard by Marriott Hotel** **Wayne Fairfield, New Jersey** **Position Details**: **We are seeking a Full-Time High Energy Front Desk Manager to join our Amazing Team. (PM SHIFT A MUST)** **Full Job Description** **PRIMARY PURPOSE: **Responsible for supporting the General Manager and AGM in...


  • Wayne, United States Vanguard Full time

    We are seeking an experienced IT Desktop Support Manager to lead our team of desktop support professionals in delivering top-notch technical support to our employees. As an IT Desktop Support Manager at Vanguard, you will be responsible for overseeing the day-to-day operations of our desktop support team, ensuring timely and effective resolution of technical...


  • Wayne, United States Glaminator Beauty Bar Full time

    We are looking for a Full Time Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able...


  • Fort Wayne, United States Indiana Ear Full time

    Overview: We are seeking a skilled and friendly Front Desk Receptionist to join our team. As the first point of contact for our patients and visitors, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at our medical facility. Our focus of care is hearing loss. Unlike many hearing aid dealers, we provide...

  • Front Desk Supervisor

    4 weeks ago


    Wayne, United States Edge Fitness Clubs - Edge Fitness, LLC Full time

    The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and is the place Supervisors are stationed. It's the area members approach when they need help or want to make a purchase. It is the point all members visit Supervisor, Front Desk, Operations, General Manager, Customer Experience, Management, Instructor, Staff


  • Fort Wayne, United States Quality Inn Fort Wayne Full time

    We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for...


  • Fort Wayne, United States edgecomputingassociation.com Full time

    Location Fort Wayne, Indiana , United States Overview: Von Maur was founded in 1872 with two simple goals provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our...


  • Fort Wayne, United States edgecomputingassociation.com Full time

    Location Fort Wayne, Indiana , United States Overview: Von Maur was founded in 1872 with two simple goals provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our...


  • Wayne, PA, United States Meriplex Solutions Full time

    Position Summary:The Service Desk Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person...


  • Wayne, United States Shah Primary Care Full time

    **Essential Duties and Responsibilities**: - Greet and assist patients in person and over the phone - Schedule appointments - Answer phones and direct calls to the appropriate person - Maintain patient records - Process paperwork - Order supplies - Keep the front desk area clean and organized - Other duties as assigned **Qualifications**: - High school...


  • Fort Wayne, United States Quality Inn Fort Wayne Full time

    Job DescriptionJob DescriptionWe’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and...

  • Front Desk Clerk

    6 days ago


    Fort Wayne, United States Comfort Suites Full time

    Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This role requires excellent communication skills, attention to detail, and the ability to...


  • Wayne, United States Airgas Full time

    Job Summary: Job Description Summary: The Help Desk Support Specialist is responsible for providing first-line technical support to Airgas customers. This includes resolving hardware, software, printer, and network-related issues, as well as providing advice and guidance on the use of technology. **Responsibilities**: - Must be flexible to work within the...


  • Wayne, United States Prive Full time

    Job DescriptionJob DescriptionSalary: $15Front Desk Associate Prive Salon is seeking a dynamic and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our salon clients, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all...


  • Wayne, United States Prive Full time

    Job DescriptionJob DescriptionSalary: $15Front Desk Associate Prive Salon is seeking a dynamic and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our salon clients, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all...

  • Front Desk Agent

    2 days ago


    Fort Wayne, United States Best Western Plus Fort Wayne Inn & Suites North Full time

    Responsibilities: - Greet and check-in guests in a friendly and professional manner - Provide excellent customer service and address guest inquiries and concerns - Handle guest check-outs and process payments accurately - Assist with reservations, room assignments, and cancellations - Maintain knowledge of hotel services, amenities, and local attractions -...