Customer Service/inside Sales

3 weeks ago

Rockland, United States Holbrook-Associated, Inc. Full time

The Customer Service and Order Management Representative at Holbrook-Associated, Inc. is a key member of our office team.

Responsibilities Include:

- Communication of information among our sales team
- Entering data accurately for order processing
- Identifying and assessing customer's needs to achieve overall satisfaction
- Identifying proper channels, tools, and procedures to achieve customer and vendor satisfaction
- Providing accurate information to the customer or vendor
- Coordinating the post-sale transaction of product and paperwork

Required Work Experience:

- Prior relevant positions held

Skills Required:

- Strong verbal and written communication skills
- Ability to retain and manage information
- Ability to prioritize and manage time effectively
- Ability to identify the most effective resolution
- Ability to work within a team

Benefit Conditions:

- Waiting period may apply
- Only full-time employees eligible

Communication method(s) used:

- Phone

Work Remotely
- Occasionally

This Job Is Ideal for Someone Who Is:

- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- Autonomous/Independent -- enjoys working with little direction
- Innovative -- prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance -- thrives in a high-pressure environment

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Parental leave

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Customer Service: 3 years (preferred)
- Electrical Knowledge

Work Location: In person

Pay: $50,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off

Experience level:

- 3 years

Supplemental pay types:

- Bonus opportunities

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Experience**:

- Customer service: 3 years (preferred)

Ability to Commute:

- Rockland, MA 02370 (preferred)

Work Location: In person

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