Repair Technician I

Operating Company: DEXIS
Location: Quakertown,PA,US
Date Posted: April 26, 2024
Req Number: R5019475

**DEXIS** is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.

**Who is DEXIS and why should you join the team?**

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

We also offer:

- Competitive Pay and Bonuses.
- PTO, Sick Time and Paid Holidays.
- Tuition Reimbursement
- Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave
- Medical, Dental, and Vision Insurance Benefits effective DAY ONE
- 401K - with exceptional company match starting DAY ONE
- Community involvement opportunities & employee appreciation events.
- Newly renovated, state of the art, climate-controlled facility.
- Newly built 1200 sq fitness room
- Large outdoor patio area with gazebo.
- Gourmet coffee, beverages, snacks, and lunches are available in our café.
- Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun

**Where are we?**

Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software. The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field. A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.

***

The Repair Technician I perform mechanical and electrical repairs on the Nomad products. This is including, but not limited to: inspection, assessment, repair, and service.

**Essential Duties and Responsibilities**:

- Able to perform all duties and responsibilities of a Complaint Investigator I-II & Repair Tech I per work instruction; primary responsibility of this role is LE & Nomad support.
- Completes quality investigations, enters complaint investigation results and conclusions into SAP for regulatory compliance.
- Makes accept/reject decisions regarding each piece, part, or product.
- Investigate equipment to verify failure and complete necessary steps in SAP.
- Follow work repair instructions and procedures to repair and service multiple product lines.
- Final product verification and calibration to ensure all processes have been strictly followed and all parts and accessories are included, as well as proper sign off in place.
- Test and evaluate incoming returns and repairs against original manufacturer standards.
- Maintain proper inventory levels at work cell and supply areas.
- Properly transact repair orders, inventory movements, and estimate quotations in SAP system.
- Maintain standard documentation for completed repair work.
- Maintain daily productivity sheet achieves target goals daily.
- Communicate required information with Technical Service & Customer Service as necessary.
- Assist with rush orders.
- Maintain cleanliness and organization of assigned work area and department.
- Communicate root cause analysis of advanced repair issues to internal and external customers.
- Expertly navigate in SAP and be able to extract data for leaders to assist with analysis.
- Cross-train on other equipment and new products as necessary
- Other duties as assigned by supervisor.

**Job Requirements**:
**Minimum Qualifications**:

- Must be able to read, comprehend, follow, and instruct others on repair work instructions.
- Excellent technical aptitude with the ability to adapt quickly to changes in product line and troubleshooting methods.
- Basic level computer skills to properly transact inventory, generate repair quotations and complete repairs.
- Ability to communicate quality, safety, or other concerns to appropriate associates and supervisors.
- Ability to be flexible to meet daily demands of production requirements.
- Ability to address problems and present solutions while maintaining continuous improvement mindset.

**Education and/or Experience**:

- HS Diploma or equivalent.
- Experience in reading and utilizing circuit board schematics and wiring diagrams.
- 1 year experience in a regulated manufacturing or repair of electro-mechanical equipment
- Proficient with computers, software, and operating systems such as Windows 10, and MS Office required.
- Experience with computer networking & intermediate excel required.

**Preferred Qualifications**:

- 2+ years in manufacturing or repair of dental or medical x-ray equipment
- 2+ year experience in operational role navigating SAP.

**Physical Requirements**:
Able to assemble small components. Good manu