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Install/service Coordinator

4 months ago

Lombard, United States ADT Full time

**_Company Overview:_**

**_ Position Summary:_**
This position is responsible for scheduling install/service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.

**_ Essential Duties and Responsibilities_**
- Schedule appointments, dispatch technicians for service and installations as needed to maximize tech productivity.
- Responsible for creating work orders, providing status to customer and following up with technicians.
- Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
- Complete contract paperwork and QC paperwork.
- Schedule sub-contractor work.
- Work with technicians to ensure all paperwork is completed properly within the designated time.
- Maintain appointment schedules.
- Order material and equipment.
- Receive material/equipment and issue material and equipment to technicians.
- Complete daily reports.
- Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
- Conduct physical inventory.
- Act as a liaison between Sales, Project Managers and technicians.
- Other duties as assigned.

**Qualifications - External**

**_ Minimum Qualifications:_**
- High School Diploma or General Education Degree (GED)
- Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred
- Proficient in Microsoft Office (Word, Excel & PowerPoint)

**_Experience/Requirements:_**
- Must possess good decision making skills, be very organized and detail oriented.
- Must have excellent oral and written communication.
- Ability to use discretion. Problem Solving and ability to escalate matters when needed.
- Data analysis and interpretation skills.
- Speed and accuracy with attention to detail.
- Dispatching and scheduling.

**_Physical Demands:_**
- While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

**_Work Environment:_**
- Normal office environment.
- The noise level in the work environment is usually moderate.

**Pay and Benefits Disclosure**

We offer employees access to healthcare benefits, a 401(k) plan and company match, short term and long term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.