Self Storage Property Manager

4 weeks ago

Buckeye, United States BriteLock Self Storage Full time

Job Title: Self Storage Property Manager

**Location**:
About Us:
BriteLock Self Storage-Buckeye, AZis a leading provider of self-storage solutions, dedicated to offering exceptional service and secure storage options to our customers. With [number] locations across [region/country], we strive to maintain high standards of professionalism, security, and customer satisfaction.

Job Overview:
**Responsibilities**:
1. Property Operations Management:

- Oversee all aspects of property operations, including leasing, customer service, maintenance, and security.
- Implement and enforce company policies and procedures to ensure efficient operations and compliance with industry regulations.
- Conduct regular property inspections to assess cleanliness, safety, and maintenance requirements.
- Coordinate repairs, maintenance, and landscaping activities to uphold property standards and curb appeal.
- Monitor and manage inventory levels of supplies and equipment necessary for daily operations.

2. Leasing and Sales:

- Handle all aspects of the leasing process, including inquiries, rental agreements, and move-ins/move-outs.
- Conduct property tours to showcase available units and highlight features and benefits.
- Utilize effective sales techniques to maximize occupancy rates and achieve revenue targets.
- Implement marketing strategies to attract new customers and retain existing ones, such as online advertising, signage, and promotional events.
- Maintain accurate records of rental transactions, customer information, and unit availability.

3. Customer Service Excellence:

- Provide exceptional customer service to tenants, addressing inquiries, concerns, and complaints promptly and professionally.
- Build and maintain strong relationships with tenants through regular communication and personalized assistance.
- Anticipate and respond to tenant needs to enhance satisfaction and loyalty.
- Resolve conflicts and disputes effectively, seeking mutually beneficial solutions whenever possible.

4. Financial Management:

- Manage rental rates, discounts, and promotions to optimize revenue while remaining competitive in the market.
- Monitor and analyze financial performance metrics, such as occupancy rates, rental income, and expenses.
- Prepare and manage budgets, forecasts, and financial reports in collaboration with senior management.
- Implement cost-saving measures and revenue enhancement initiatives to improve profitability.

5. Security and Safety:

- Implement and enforce security protocols to safeguard the property and tenants' belongings.
- Conduct regular security checks and inspections to identify and address potential risks or vulnerabilities.
- Collaborate with law enforcement and security agencies as needed to ensure the safety and security of the facility.
- Provide guidance and assistance to tenants regarding security procedures and best practices.

Qualifications:

- High school diploma or equivalent
- Minimum of 2 years of experience in property management, preferably in the self-storage industry.
- Strong knowledge of property management principles, leasing practices, and customer service standards.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Valid driver's license and reliable transportation.

**Benefits**:

- Competitive salary commensurate with experience.
- Performance-based incentives and bonuses.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Experience level:

- 2 years

Schedule:

- Monday to Friday
- Rotating weekends

**Experience**:

- Customer service: 2 years (required)

License/Certification:

- Driver's License (required)

Ability to Commute:

- Buckeye, AZ 85396 (required)

Ability to Relocate:

- Buckeye, AZ 85396: Relocate before starting work (required)

Work Location: In person

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