Operations Manager, Business and Strategy

4 weeks ago

Washington, United States Council for the Advancement and Support of Education Full time

CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. CASE serves members advancing education in over 3,000 member institutions, with 80,000 members in over 80 countries.

Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include advancement services, alumni relations, communications, fundraising, government relations, institutional leadership and marketing. Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work.

Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.

POSITION PURPOSE

Reporting to the Executive Vice President and Chief Operating Officer in Office of the President, as the inaugural Operations Manager, Business and Strategy, you will play a pivotal role in supporting CASE business development, sales, strategic planning, and organizational operations. This multifaceted role blends project management, operations support, and business development coordination to drive growth initiatives and maintain operational efficiencies.

ESSENTIAL FUNCTIONS

The core functions of this position include but are not limited to the following:
Project Management
- Under direction from the Executive Vice President and Chief Operating Officer (EVP/COO), develop plans, timelines, reports, and dashboards that track status, resources, and other indicators across the strategic plan and multiple projects, in consultation with project leaders, business analytics and finance, and other CASE staff.
- Develop and implement mechanisms for reviewing timelines and project benchmarks across the organization.
- Maintain consistent and timely communication with stakeholders regarding status and accountability metrics.
- Support area leads and key staff in the use of tools for tracking and project management.

Operations Management
- Provide operational support to streamline business development and sales processes and workflows.
- Support the preparation of proposals, presentations, and marketing materials for CASE revenue-generative activities.
- Coordinate meetings, calls, and events related to business development and sales activities with internal and external participants.
- Prepare meeting agendas and materials for distribution.
- Provides support for preparation of presentations.
- Optimize internal processes to enhance productivity, scalability, and overall effectiveness.
- Collaborate with internal teams to drive project progress and overcome obstacles.
- Monitor project performance, track metrics, and provide regular status updates to management.

Fiscal Management
- Exercises fiscal responsibility in the utilization of all CASE resources.
- Monitors and tracks quarterly revenue and expenses for EVP.

Liaison Responsibilities
- Works cooperatively and diplomatically with all divisions and regions.
- Liaises with CASE colleagues in other parts of the world to ensure the best sharing of ideas, expertise and knowledge.
- Incorporates tasks and/or projects related to objectives as directed by the CASE Strategic Plan.

Image Responsibilities
- In keeping with the CASE Values Statement, ensures that CASE is well represented by exercising a high degree of professionalism, accuracy, and ethics in all activities, services, and products.

Performs other duties and responsibilities as assigned by the Supervisor.

JOB COMPLEXITY AND KNOWLEDGE
The Operations Manager receives broad direction from the EVP/COO and is otherwise expected to work with a high level of autonomy and independence, discretion, confidentiality and diplomacy. The position interacts with CASE staff from across the world, and may interact with senior volunteers, members and other high level external key stakeholders. The Operations Manager will be responsible for their own time management and prioritization of tasks to ensure the key responsibilities are met.

Problem Solving and Judgement

High level judgement and problem-solving skills are required, as the incumbent is frequently faced with situations which require immediate action in response to issues and requests. The breadth and depth of understanding of an issue and the key internal/external persons handling the issue, and the way in which

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