Retail Store Associate Manager

1 week ago

Charleston, United States Tijon Charleston Full time

POSITION: Sales Associate Manager

REPORTS TO: Owner

STATUS: Full time

**COMPANY INFORMATION**:
Tijon Charleston is a retail shop located in downtown Charleston offering both a curated retail selection and experience based custom fragrance classes. We are so excited to have joined the retail landscape of downtown Charleston in 2021 and are working hard to establish the Tijon brand within the Charleston community and tourist scene.

Established in 2007 and originating in St Martin, FWI, Tijon is a niche experience-based parfumerie specializing in fine handcrafted fragrances made with the most precious essences and extracts. Tijon is a parfumerie that offers all guests a lab style experience with the opportunity to create a custom perfume/cologne from over 300 vetted oils. The experience includes bottling & naming of the perfume/cologne & receiving a certificate with the formula of their personalized scent that can be used to reorder in the future.

Tijon believes in creating quality perfumes with the finest ingredients and have committed years of research to establish our “oil organ”. Tijon takes every detail into account - with all perfumes/colognes bottled by hand to avoid the risk of oxidation and preserve their small batch quality. Not only is the goal to design a memorable fragrance, but also to teach the world about the history, complexity, and beauty of fragrance creation.

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The Sales Associate Manager for Tijon is an integral part of the daily operations of the parfumerie. He/She will will have responsibilities including (but not limited to) communication with part-time staff, scheduling shop staff hours, merchandising, inventory, organizing special events, and overseeing perfume class instructions. The associate manger will be one of two in the same position and will have the opportunity for a promotion to General Manager of the shop. This position not only includes a competitive salary plus PTO and parking reimbursement, but it is also significantly supplemented by tips. In addition, it offers the option to advance your career through the rapid growth of the Franchise and brand. Tijon focuses on exceptional service and expertise to deliver our customers with a unique and memorable experience. As a representative of our company, you will be a member of the Tijon family and be responsible for meeting and upholding our core values.

**IDEAL CANDIDATE**:
You are a natural host of the party. You have an insatiable desire to engage with others and nurture relationships. You self-start and motivate & empower others to do the same. You are eager to learn and driven to dive into a deeper understanding of things. You make mistakes, acknowledge your errors, learn from them, and move forward with your newfound wisdom without missing a beat. You do not shy away from hard work or the unknown. You are able to gracefully move from one thing to another without losing focus or getting flustered. You know how to be resourceful and are not afraid to get your hands dirty. You spread good vibes. You know how to have a good time while staying professional and responsible. You respond to problems with solutions. You have an entrepreneurial spirit and thrive in the grey space. You keep a smile on your face and pep in your step while crushing your mental to-do list.

**ESSENTIAL FUNCTIONS**:

- Provide the highest-level service with each customer who visits Tijon, whether in a quick tour of the space OR in a scheduled class - being attentive, knowledgeable, engaging, and friendly. Each visitor should leave with a positive and memorable experience.
- Assist with administering perfume making classes, to include bottling perfume for each customer at the close of each class.
- Order/reorder and track inventory
- Assist in training new employees
- Order supplies for the shop
- Anticipate and fulfill customer questions and needs with option oriented, flexible solutions in a courteous, professional, and skilled manner.
- Take reservations by computer, telephone, and in person.
- Establish relationships with customers to encourage loyalty and continued business.
- Know the product and perfume making process, being the resource and expert for each customer.
- Assist with various accounting related tasks, as needed.
- Maintain complete and accurate records, according to company systems and standards.
- Assist with general upkeep of the retail shop.
- Establish and maintain collaborative working relationships with coworkers.
- Know your environment - neighboring stores, residents, local advertising opportunities, etc. - and be a champion of the community by identifying and offering opportunities to spotlight/partner with local retailers.

**QUALIFICATIONS**:

- Education: High School diploma
- Knowledge: Retail experience

Working knowledge of basic software systems

Familiarity with social media platforms

Skills: Time management and multi-tasking

Strong communication skills (both written and verbal)

Ability to interact effe

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