Director, Community Services

2 weeks ago

Kokomo, United States Developmental Services, Inc. - Kokomo Full time

**Director, Community Services **will manage programs while supervising management team in the Kokomo region. This role will work closely with various departments to ensure compliance, and overall health and safety of both staff and consumers. The Director of Community Services will be pivotal in providing leadership and guidance to local team and will have the opportunity to implement positive change.

**Our Vision**

The elimination of barriers that restrict individuals with disabilities from community inclusion.

We strive to eliminate all barriers that keep our clients from being a part of their community.

**Our Mission**

To provide services and supports to people with barriers to attain self-direction, inclusion, personal fulfillment, and productivity in all life areas.

At DSI, we provide these services and supports to our clients to help them attain self-direction, inclusion and personal fulfillment and be productive in all areas of life.

**Developmental Services, Inc. (DSI)**

**POSITION TITLE**:
**Director** of** Community Services**

**DIVISION**:
Community Services

**SUPERVISOR**:Senior Director

**CLASSIFICATION**:
Exempt

**PURPOSE**:
Administer programs and supervise management staff of Community Services. Provide leadership and vision for Community Services staff with a goal of maximizing utilization and increasing service delivery. Responsible for the overall administration and regulatory compliance of program services for clients participating in programs.

**ESSENTIAL FUNCTIONS**:

- Supervise the Assistant Director, Community Services Coordinators, and managers or as otherwise structured per organizational chart.
- Plan and implement improvements to internal and external departmental processes to ensure efficient delivery of services.
- Responsible for all areas of supervision, quality control, and customer service.
- Responsible for the implementation and execution of process management and ensuring clients satisfaction and Outcome Measurement System.
- Communicate department/company standards, expectations, goals, changes, and policies to departmental staff on a regular basis
- Collaborate with other departments to integrate processes, such as customer service, compliance, and utilization.
- Monitor and assist staff in an effort to ensure program and staff performance is in accordance with all applicable federal, state, local, OSHA regulations, as well as agency policies and procedures.
- Ensure services are provided in compliance with all funding sources and governing bodies (CARF, BDDS, BQIS, State Board of Health, State and Federal Law).
- Monitor monthly hours that are authorized and the hours that are scheduled by persons served to make sure hours are scheduled in a way that will maximize utilization annually.
- Perform quality assurance functions to ensure services and administrative requirements are performed in a consistent, customer oriented, accurate manner.
- Plan, schedule, and approve staff time on agency time reporting system, Accel and Provide, as needed. Ensure appropriate management staff are trained on reporting system and monitor staff productivity.
- Ensure documentation is complete and accurate, including but not limited to daily notes, training plans, risk plans and any other necessary documentation.
- Be on call to assist with issues related to clients, staffing, or any other emergency issues that may arise.
- Complete incident reports, including BDDS, and necessary follow-ups.
- Display patience in all situations involving clients. Speak in an even, positive, and personal tone of voice when conversing with clients.
- Appropriately respond to client’s behavior via verbal and/or physical intervention based on the needs of the client.
- Maintain the confidentiality of clients.
- Interview, hire, train, evaluate and supervise Coordinator, QIDP’s, and Clerical Support Staff. Ensure staff compliance is maintained.
- Review required internal investigations for assigned divisions. Make recommendations for policy change/revision, staff training, and staff counseling based on the findings of the internal investigation.
- Collaborate with Human Resources in maintaining and updating policy and procedure manuals and communicate updates with staff.
- Review monthly R & E, complete CAPS as necessary.
- Maintain familiarity with Medicaid Waiver funding.
- Assist with the development and implementation of short and long-range programming including program evaluation system. Review and update systems as needed.
- Participate as an active contributing member in the strategic planning process for the department and the agency.
- Monitor files for clients and assure that waiver files are kept in order.
- Assure that all documentation is completed and filed in a timely manner. Complete file closing in accordance with regulations.
- Serve as liaison between clients receiving services, families, staff, professionals, and the community.
- Safeguard persons receiving services and

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