F&b Manager
4 weeks ago
Overview:
**Charlottesville Hotel**
The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.
Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.
**Job Description**:
To assist the Director of Operations in ensuring the highest level of Food and Beverage service in the Omni Charlottesville Hotel food and beverage outlets and at banquet events. To ensure proper training and supervision of all food and beverage staff, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.
**Responsibilities**:
- Responsible for the supervision and coordination of assigned shift, responsible for overall management of food and beverage operations.
- Coach, mentor and develop F&B managers and hourly service staff.
- Complete environmental checklist for dining room and/or event space. Supervise related associate assignments.
- Stay on the floor during peak hours, supervising the performance of associates.
- Monitor each guest experience.
- Examine food and beverage preparation and provide corrective training where necessary.
- Supervise bar controls, shot glass use, red lining, bottles totally empty, liquor par list.
- Supervise cost control efforts to ensure the operations financial success.
- Participate in scheduling within budgetary guidelines.
- Forecast weekly and monthly.
- Completing weekly payroll and associated audit.
- Monitor labor and payroll costs.
- Oversee the order of daily supplies.
- Supervise the maintenance of dining room for cleanliness, sanitation, and appearance.
- Prepare maintenance requests, follow up.
- Hold pre-shift meetings with associates.
- Follow up on established training steps, supervise performance, and provide necessary re-training.
- Participate in interviewing new associates.
- Must be familiar with and adhere to all liquor liability laws.
- Must know emergency procedures (including CPR) and work to prevent accidents.
- Handle guest comments and complaints.
- Responsible for reporting all product/service defects, and measuring process attributes as applicable.
- Attend weekly F&B meeting, BEO and Ops Meeting
- Attend monthly corporate F&B team meeting and communicate information to the F&B department heads
- Monitor MOS training with each department head and support POE.
- Point of contact for all private event inquiries for the F&B outlets.
Qualifications:
- Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
- Knowledge of VA liquor laws. Strong familiarity with beer, wine and spirits; local knowledge preferred.
- Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests.
- Able to set priorities for the team and provide feedback to others that enhances performance.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to multi-task and work in fast paced environment.
- Must be proficient with computers.
- Ability to work well under pressure, managing a high volume of orders and guest requests.
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
- TIPS alcohol certification required.
- Must become a Micros POS expert.
- Must be able to work a variety of shifts, including weekends and holidays.
- Move, bend, push, pull, lift, carry and place objects weigh
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