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Assistant Rooms Division Manager- Graduate Charlottesville
3 weeks ago
Description
Graduate Hotels®, is seeking an Assistant Rooms Manager to join Graduate Charlottesville and its brilliant team of hospitality enthusiasts.
Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.
JOB DUTIES AND RESPONSIBILITIES
Assists Dept. Managers with interviewing, hiring, onboarding, developing and discipling direct employees Assists Dept. Managers with the creation of employeeschedules in timely manner Schedules room and cleaning assignments to ensure propercoverage Performs all housekeeping duties necessary, including making beds, vacuuming,and cleaning Verifies and updates status of discrepant rooms throughout theshift Inspects assigned rooms to ensure cleanliness and to verify brand standards are being met. Coach, counsel, and provide corrective action to associates on performance not meeting expectations and discrepancies found in rooms Notifies proper personnel of maintenance repairsnecessaryin rooms or on property Perform property walk and report identified deficiencies Participates in scheduling employees to business demands and tracking employee time andattendance Supervises staffing levels to ensure that guestservice, operational needs, and financial objectives are met Manages Housekeeping and Front Office inventory, ensuring that team has dedicated tools, supplies, and resources to complete assigned tasks and work Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations Assists with the coordination of the blocking of rooms for groups Monitors and ensures VIParrivals are executed to highest standard Maintains current list of available rooms for walk situations Ensures staff communicates effectively with other hotel departments Interacts positively and professionally with guests to resolve issues Keeps track of rooms to ensure accurate status and readiness forcheck-in Ensures prompt and courteous service to guests Maintains productive relationship with Valet Parking provider Works nights, weekends, and holidays as needed Other duties asassignedEDUCATION AND EXPERIENCE
High School Diploma/GED. Post high school education preferred Minimum of 2 years in rooms leadership experienceKNOWLEDGE, SKILLS AND ABILITIES
Basic mathskills HMS and/or experience using a property management system (PMS) Microsoft Office experience Ability to communicate effectively verbally and inwriting Strong leadershipskills Ability to exceed expectations of guests and teammembers Excellent time managementskills-
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