Welcome Team/customer Care

2 weeks ago


Torrance, United States GR Ware Wellness Group Inc Full time

As a member of our Welcome Team working front desk reception for GR Ware Wellness Group DBA Southbay Woman Gym and Day Spa, you will be an ambassador of our brand for women and wellness. The Welcome Team is the first impression our members have when entering SBW. These front facing team members are expected to initiate a warm and inviting experience for our members and prospective members. We are looking for someone who is excited about promoting wellness, encouraging, and connecting with people.

Position Requirements:

- Have a warm, friendly and professional disposition
- Ability to prioritize and multi-task
- Approximately 15 hours per week - potential for more
- Must be able to fill the following shifts:

- Friday 2pm-7:45pm
- Sunday 6:45am - 3:15pm
- Flexibility to cover other shifts if needed in range of club hours: 5:15am - 9:15pm
- Comfortable with light computer skills and learning new programs: Microsoft Outlook and Word, Slack App, ClubSystems

Position Description:

- Primarily, you will be warmly greeting members and guests as they arrive and leave the facility helping to develop connections and community
- Gathering guest details to hand over to Membership
- Verifying member’s accounts as you check them into the club and classes
- Answering the phones, addressing basic questions and/or handing off calls to appropriate personnel
- Scheduling appointments for the Spa and Fitness Departments as requested
- Handling service and retail transactions/purchases
- Communicating with management and teams to stay connected and transmit information as it arises
- Upholding SBW Core Values, Policies and Guidelines

Position Benefits:
Compensation: $16.00 per hour

Accrued paid time-off per California Legislation for medical and sick leave

Gym Membership: access to gym floor, group fit classes, sauna, and steam room

Employee discounts on services (Spa, Personal Training & Reformer Pilates) and products

Uniform shirts provided: T-Shirt and Tank Top

Full-Time Employees (after 90 days) Eligible for Medical, Dental and Vision Health care plans

**Job Type**: Part-time

Pay: $16.00 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance

Experience level:

- 1 year

Shift:

- Day shift
- Night shift

Weekly day range:

- Every weekend
- Monday to Friday

Work setting:

- In-person

Work Location: In person


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