Retail Sales Associate

3 weeks ago


Chino Hills, United States The UPS Store Chino Hills Marketplace Full time

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

**RESPONSIBILITIES**
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned

**QUALIFICATIONS**
- At least 18 years old
- High school diploma or GED required
- Retail/customer service experience
- Notary Public commission is a plus
- Good communication and people skills
- Able to cross-sell and up-sell products and services
- Excellent packing skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Must present a professional image and attitude and be able to work well with others
- Must be able to stand for several hours while performing job duties
- Have reliable transportation to work at our Chino Hills or Montclair location depending on the work assignment
- Have flexible availability Monday through Sunday



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