Parts Manager

3 weeks ago

Avon, United States Ballard Truck Center Full time

_Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals - Ballard’s been keeping the community rolling for over 100 years._

**GENERAL JOB DESCRIPTION**:
The parts manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.

**DUTIES AND RESPONSIBILITIES**:
**MANAGEMENT RELATED**:

- Forecast goals and objectives for the department and strive to meet them
- Strive for harmony and teamwork with all other departments.
- Work with Service Manager to ensure a timely turnaround of parts needed for internal jobs
- Prepare and administer an annual operating budget for the parts department
- Attend managers’ meetings
- Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales

**PERSONNEL RELATED**:

- Hire, train, motivate, counsel, and monitor the performance of all parts department staff
- Direct and schedule the activities of all parts departments employees
- Provide technical assistance to parts department employees
- Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation
- Monitor parts department employees’ payroll record
- Member of Product Review Committee (other members are Service Manager, Dealer Principal, Sales Manager and Controller)

**CUSTOMER -AND DEPARTMENT- RELATED AND OTHER**:

- Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
- Handle customer complaints immediately and according to the dealership’s guidelines.
- Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business
- Monitor and adjust inventory to minimize obsolescence
- Establish individual parts inventory levels and balance them for maximum turnover
- Set and enforce a policy on the special ordering of parts
- Direct outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers
- Supervise stock order procedures
- Develop and administer an aggressive wholesale parts program to produce profit
- Analyze departmental operations and storage layout and revise as needed for maximum effectiveness
- Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, issuance of credit memos, and counter ticket filing
- Direct shipping and receiving efforts to ensure timely processing
- Monitor daily reports such as DOE, DOC, and sales productivity
- Develop and produce Lost Sale Tracking Report
- Enforce safety requirements, including but not limited to fork lift training and operation, procuring of MSDS sheets on all products carried, and OSHA right-to-know
- Develop sales promotions
- Take advantage of all manufacturers’ inventory co-op advertising
- Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals
- Ensure that all purchases are properly accounted for before payment is made
- Monitor the percentage markup on parts obtained locally
- Participate in all training programs that are made available.
- Ensure that all parts are properly tagged to ensure that the dealership is recovering full credit from the factory
- Assist in the collection of past-due accounts
- Supervise to ensure that work area is kept clean
- Supervise to ensure that the parts office is kept clean
- Make sure all invoices are signed and have any customer required PO’s listed or attached.
- Compiles and sends month end reports to the accounting department.
- Perform any other duties as required.

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Management: 2 years (preferred)
- Automotive or Truck: 4 years (preferred)

License/Certification:

- Driver's License (preferred)

Ability to Relocate:

- Avon, MA 02322: Relocate before starting work (required)

Work Location: In person

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