Inbound Customer Service/sales Representative
5 days ago
**Are you passionate about helping customers and driving sales?** We are looking for dedicated, self-starting, and resourceful individuals to join our in-house team as a Customer Service and Sales Representative. **This role combines the best of customer service and sales in a fast-paced, challenging, yet rewarding environment.**
**Responsibilities**:
- Handle inbound and outbound calls, address customer inquiries and resolve issues
- Guide customers through onboarding, production education and general troubleshooting
- Process orders, identify and capture sales and upsell opportunities
- Following with customers for additional documentation
- Contacting our pharmacies and physicians to follow up shipments and prescriptions
- Handle data entry and account management
- Analyze customer needs and recommend appropriate solutions
**Skills & Requirements**:
- Prior experience in Call Center or Customer Service, Sales or administrative support is a plus
- Excellent verbal and written communication skills, English is a must
- Proficient in data entry and navigating computer platforms
- Strong problem-solving skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual abilities, especially in Spanish, are a plus but not required
- Display enthusiasm / upbeat character and be proactive in seeking ways to improve
- **Must be punctual, dependable, organized and dedicated**
Pay: $23.00 - $30.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Paid training
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
- Morning shift
- No nights
Supplemental pay types:
- Bonus opportunities
- Weekly bonus
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Call center
- In-person
- Office
**Experience**:
- Customer Service / Sales: 2 years (required)
Ability to Commute:
- Los Angeles, CA 90073 (required)
Ability to Relocate:
- Los Angeles, CA 90073: Relocate before starting work (required)
Work Location: In person
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