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Assistant Manager

3 months ago

Bluffton, United States Nava Health and Vitality Center Full time

We are in search of a dynamic **Assistant Manager** to be the face of our upcoming location that will help further our mission

Nava Health is a fast-growing and features a membership-based integrative practice with multiple locations in MD, VA, FL (and soon SC), as well as tele-visit options.

NAVA began in 2014 with the mission to help clients transform their health and has grown to serve a patient population of over 40,000 individuals. Each center has a team of highly skilled physicians, NPs, PAs, RNs, MAs, Nutritionists, Life Coaches, Acupuncturists, and Massage Therapists. Together, we work to optimize health with our revolutionary and integrative approach to total body health & wellness and optimization.

Main Responsibilities:

- Assist with managing and growing a NAVA Health location w/ 20+ staff members comprising of Wellness Consultants, Nurses, Doctors, Nutritionists, Massage Therapists, and Acupuncturists
- Meet/exceed all KPI’s, including revenue, client satisfaction, memberships, package sales, and retail products sales
- Assist with workforce efficiency by having a hand in creating a plan to capitalize on your team resources through identification and maximization of individual strengths and talents
- Assist in developing staff members for continuous improvement and focus on skills and activities that have the greatest impact to KPI’s, including client satisfaction
- Perform quality checks to ensure staff accurately explain NAVA benefits, wellness packages, integrative therapies, billing, and nutraceuticals
- Evaluate all levels of client experience to ensure the quality of care meets NAVA standards
- Oversee supplies, product inventories, and equipment care and maintain an immaculate facility appearance
- Partner with other centers to ensure best practices and HIPAA compliance

Skills Requirement/ Experience
- Minimum 4-6 years of experience in a spa or medical office setting
- Experience starting up new locations a plus
- Excellent communicator, both written and verbal, and comfortable communicating with C-Suite leaders, as well as hourly employees
- Experience owning a P&L, including developing an operating plan, working through budget variance analysis, and developing initiatives to improve efficiency and profit generating opportunities a plus
- Organized thinker, with the ability to self-direct and to adapt to evolving strategies and changing deadlines
- Outstanding communication and customer relationship skills
- Sound reasoning, judgement, and problem-solving skills

What is in it for you?
- Competitive Salary and Bonuses
- Eligible for Health, Medical, Vision, 401K, and other employee discounts/benefits
- Professional/ Safe Work Environment
- Employee Reward Programs/ Referral Bonuses

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 4 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

Ability to Relocate:

- Bluffton, SC: Relocate before starting work (required)

Work Location: In person