Door & Window Service Coordinator

2 weeks ago


Manchester Center, United States r.k. Miles, Inc. Full time

As a fourth-generation, family-owned company, we understand the importance of our role as an employer and as a partner in the communities where we do business. The experience we have gained over the generations has helped us hone our role and has helped us define our vision as a company to have supportive and enthusiastic employees and customers. To have our vision realized, our mission is to strive to be the most **reliable, responsive, informed and caring** supplier of building materials and related products and services. We understand that the success of our company relies on the people we have working for us; that is why we foster a friendly work environment, offer great benefits, and continuously provide growth for our employees through training and commitment to their success.

The Service Coordinator will be based out of our Manchester location and will be responsible for managing door and window service requests for our Door & Window Departments for all our locations. Other responsibilities include coordinating with technicians, scheduling appointments and ensuring timely resolution of customer issues. Duties will include working with service technicians to create lists of parts or products needed to make repairs and tracking vendor reimbursement for warranty work.

**REQUIRED EXPERIENCE AND SKILLS**
- Must have knowledge of millwork products and supplies.
- Previous sales and customer service experience is required.
- Strong Computer skills.
- Strong interpersonal skills, including the ability to communicate effectively to build strong business relationships.
- High degree of professionalism maturity and a polished demeanor.
- Excellent written and oral communication skills.
- Ability to handle competing priorities and proven ability to be organized, detail-oriented and accurate.
- Ability to assess situations and instill confidence in customers that acceptable solutions will be found.

**BENEFITS**:

- Medical, Dental, & Life
- 401K & Profit Sharing
- Employee Discount
- Paid Time Off & Holidays

Pay: From $21.00 per hour

Schedule:

- 8 hour shift

Ability to Relocate:

- Manchester Center, VT 05255: Relocate before starting work (required)

Work Location: In person



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