Customer Service Representative

3 weeks ago


Norristown, United States The Ceramic Shop Full time

The Ceramic Shop is growing and we are looking for someone to join our customer service team This person must be great with people and feel comfortable talking on the phone and helping customers resolve web order issues.

Job Duties include:

- Answering customers questions by suggesting items, lending opinions and providing product information
- Maintain a positive, empathetic and professional attitude toward customers.
- Resolve issues regarding shipped or pending orders
- Assist customers with placing orders over the phone
- Process payments by totaling purchases; processing checks, cash and store or other credit cards
- Deal with customer refunds and minor complaints courteously and professionally. Maintains a professional attitude with sincerity and enthusiasm reflecting the company’s commitment to our customers.
- Develops product knowledge by reading current vendor literature / websites and pamphlets and attending training classes, if eligible, in order to communicate it to the customer.
- You are also expected to be available for additional projects as needed and you may be trained in other areas of the business to further your understanding of the Company as a whole.

Working hours: Full time is 5 days per week Monday
- Friday. 9am-5pm.

Skills and Qualifications:
Team player, Fast Worker, Independent, Product Knowledge, Documentation Skills, Listening, Organized, Multi-tasking, Computer skills a must, Strong Customer Service Skills, Confident Math skills.

**Requirements**:
Basic understanding of sales principles and customer service practices / Proficient in verbal and written English language / Computer skills / Knowledge of the art materials market dynamics / Solid communication and interpersonal skills / Ability to read, write and effectively communicate with customers, peers and management / Telephone etiquette / Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business / Ability to work as part of a team and take initiative independent of direct supervision / Comprehend and implement our safety material handling requirements / Perform tasks as directed

Pay: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person



  • Norristown, United States Boundless Solutions Inc. Full time

    Join our team at Boundless Solutions as we drive our Communications and Sales firm located in King Of Prussia. Our Sales and Customer Service Representatives are proud to serve esteemed clients, driving communications and media services. We are excited to welcome a new member to our team. This full-time opportunity involves playing a pivotal role in...


  • Norristown, United States TWO MEN AND A TRUCK® Full time

    **NORRISTOWN - 19403 (2068 W MAIN ST)** **Customer Sales Representative** **TWO MEN AND A TRUCK**® is growing! We have multiple opportunities in our sales department for enthusiastic, customer-focused individuals! You will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a...


  • Norristown, United States Emcorgovservices Full time

    ** Seasonal Facilities Services Customer Service Representative** **Job Category****:** Operations Services **Requisition Number****:** SEASO016468 Showing 1 location **Job Details** **Description** USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services...


  • Norristown, United States Emcorgovservices Full time

    ** Seasonal Facilities Services Customer Service Representative** **Job Category****:** Operations Services **Requisition Number****:** SEASO016468 Showing 1 location **Job Details** **Description** USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services...


  • Norristown, United States EMCOR Group Full time

    ** Seasonal Facilities Services Customer Service Representative** **Job Category****:** Operations Services **Requisition Number****:** SEASO017296 Showing 1 location **Job Details** **Description** USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services...


  • Norristown, United States Mr. Appliance King of Prussia & Lititz Full time

    We are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are the voice of Mr. Appliance and the first point of contact for our customers. Exemplifying our code of values, you show respect and...


  • Norristown, United States TestEquity Full time

    Job DetailsLevel Experienced Job Location PA Worcester - Worcester, PA Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Job Category Customer Service DescriptionSummary position/purpose: The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for...


  • Norristown, United States TestEquity Full time

    Job DetailsLevel Experienced Job Location PA Worcester - Worcester, PA Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Job Category Customer Service DescriptionSummary position/purpose: The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for...


  • Norristown, United States Triton Marketing Inc Full time

    **Customer Sales Representative** **Key Responsibilities**: - Manage customer inquiries in a positive and professional manner through effective product knowledge, customer engagement, and escalation as needed - Demonstrate the ability through training to understand our product, the industry and our competition - Support the sales functions and sales...


  • Norristown, United States Goodwill Industries Full time

    Reference #: 114734 Job Details Level Experienced Job Location East Norriton Store - East Norriton, PA Position Type Full Time Salary Range $14.50 Hourly Job Shift Any Description Donor Service Representative Department: Retail Supervisor: Store Manager BASIC FUNCTION To assist and promote through positive customer service the donations of...


  • Norristown, United States Mr Appliance Full time

    Customer Service Lead Norristown, PA We at Mr. Appliance are looking for qualified professionals to join our team. As an international appliance repair franchise network with 150 locations, we frequently have appliance repair job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation...


  • Norristown, United States Goodwill Industries Full time

    Reference #: 114734 Job Details Level Experienced Job Location East Norriton Store - East Norriton, PA Position Type Full Time Salary Range $14.50 Hourly Job Shift Any Description Donor Service Representative Department: Retail Supervisor: Store Manager BASIC FUNCTION To assist and promote through positive customer service the donations of clothing and...


  • Norristown, United States Solis Mammography Washington Radiology Full time

    Job DescriptionJob DescriptionAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in...


  • Norristown, United States CarVision Inc. Full time

    Job DescriptionJob DescriptionDo you have a positive personality and a competitive spirit? What about sales or customer service experience? Are you eager to work in a highly-productive and fast-paced environment? If you answered yes, then consider applying to join our motivated team! Who We AreAt Car Vision , we strive to make every customer a customer for...


  • Norristown, United States CarVision Inc. Full time

    Job DescriptionJob DescriptionDo you have a positive personality and a competitive spirit? What about sales or customer service experience? Are you eager to work in a highly-productive and fast-paced environment? If you answered yes, then consider applying to join our motivated team! Who We AreAt Car Vision , we strive to make every customer a customer for...


  • Norristown, United States Car Vision Full time

    Do you have a positive personality and a competitive spirit? What about sales or customer service experience? Are you eager to work in a highly-productive and fast-paced environment? If you answered yes, then consider applying to join our motivated team! Who We Are At Car Vision , we strive to make every customer a customer for life. Happy employees make...


  • Norristown, United States Metropolitan Veterinary Associates Full time

    Find out what MVA can do for your career! Come join a team that cares about your career, happiness, and your future. Metropolitan Veterinary Associates (MVA) is a different kind of hospital in that we have personal and professional rewards you will not find anywhere else.Our team members make us extraordinary, and they (and YOU, if you join us!) are always...


  • Norristown, United States Boundless Solutions Inc. Full time

    Are you a results-driven sales professional with a passion for building relationships and driving business growth? We are seeking a talented Account Representative to join our dynamic team. As an Account Representative, you'll have the opportunity to showcase your sales expertise, forge meaningful connections with clients, and contribute to the success of...


  • Norristown, United States CarVision Inc. Full time

    Who We Are At Car Vision, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Car Vision is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team...


  • Norristown, United States CareerBuilder Full time

    Find out what MVA can do for your career! Come join a team that cares about your career, happiness, and your future. Metropolitan Veterinary Associates (MVA) is a different kind of hospital in that we have personal and professional rewards you will not find anywhere else. Our team members make us extraordinary, and they (and YOU, if you join us!) are always...