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Trainer, Employee Benefits

4 months ago

Grand Rapids, United States Acrisure Full time

Title: Trainer, Employee Benefits

Department: Acrisure Agency Business Applications

Location: Remote

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Essential

**Responsibilities**:

- Perform planning and system implementation with consultation to monitor progress with assigned agencies
- Assist with developing and reviewing Employee Benefit workflows
- Adhere to established workflows and training materials
- Deliver remote and/or onsite training courses for introductory and intermediate level users.
- Provide timely and detailed responses to agency partners’ requests for support and assistance
- Assist with special projects for employee benefits as needed
- Manage multiple projects at once with detailed plans and due dates
- Demonstrate a strong, positive, customer service-oriented approach with interactions and in training activities
- Evaluate results and initiate changes to meet organization objectives
- Develop and manage relationships with Agency Partners
- Provide manager with regular updates on issues
- Help to establish and cultivate relationships with vendors we partner with

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

**Requirements**:

- Advanced knowledge of Applied® Epic insurance agency management system software and basic knowledge of other agency management systems
- Demonstrated ability to problem solve and anticipate solutions
- Experience specializing in employee benefits in an agency setting
- Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point).
- Able to prioritize and meet deadlines.
- Professional, organized, and strong communicator. Must be able to communicate ideas, concepts, and strategies to all levels of the organization.
- Competent with collaboration tools such as WebEx, Zoom or Teams
- Able to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

Education/Experience
- Minimum of 3 years working in an agency setting specializing in employee benefits.
- Experience with Applied® Epic insurance agency management system experience
- Knowledge of other agency management systems such as Brokerage Builder, Agency Bloc, and BenefitPoint
- Minimum of 1 year training experience
- College degree preferred
- Benefits & Perks:

- Competitive Compensation
- Industry Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Offering hybrid work option
- Opportunities for Growth
- Parental Leave
- Generous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at


To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.