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Customer Success Lead

1 month ago

Sugar Land, United States Creative Learning Academy Full time

**Position Overview**:
**Responsibilities**:

- Serve as the primary point of contact for client inquiries, providing timely and effective support to address any issues or concerns.
- Build and maintain strong, long-term relationships with clients, fostering loyalty and advocacy for our brand.
- Monitor client usage and engagement metrics, identifying opportunities for upselling or cross-selling additional services.

**Qualifications**:

- Proven experience in a customer-facing role, preferably in customer success or account management.
- Excellent communication skills, both verbal and written, with the ability to effectively convey technical concepts to non-technical audiences.
- Strong interpersonal skills and a customer-centric mindset, with a passion for delivering exceptional service.

Pay: $18.63 - $22.44 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Sugar Land, TX 77478: Relocate before starting work (required)

Work Location: In person

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