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Assistant General Manager
3 months ago
**YOUR NEXT DESTINATION AWAITS**
**Careers at Commonwealth Lodging**
**Who we are**:
**Top Notch Talent + World Class Hospitality**
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
We are a company with a culture that understands relationships and Team First We value professionalism, integrity, and honesty as we work towards providing **world class hospitality**. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission
**You'll love working for us because**:
**The People**.** You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with **Core Values**:Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty
**What you can expect from us**:
**Access to your money before payday**
Medical/Dental/Vision, 401K, Company paid short
- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends Multiple incentive bonuses And much more
**How you will make an impact/Key responsibilities**:
**POSITION OVERVIEW**: The Assistant General Manager is responsible for assisting the General Manager in all aspects of revenue, room inventory and occupancy percentage in accordance with budget. Maintain labor and operating budgets for all departments reporting to position. Establish efficient productivity through assistance from department managers and supervisors.
The Assistant General Manager is responsible for assisting the hotel General Manager with the successful operation and administration of all operations to include: Front Office, Accounting, Sales and Marketing, Revenue Management, Laundry, Housekeeping, Loss Prevention, Engineering, Bell and all aspects of F&B to include Concierge.
The Assistant General Manager must ensure that all departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time.
The Assistant General Manager is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service.
The Assistant General Manager will achieve desired outcomes by planning, implementing, and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered hotel staff.
The Assistant General Manager will effectively lead, train, coach, motivate, engage, and provide feedback to hotel staff, supervisors and managers on a daily basis. In the absence of the General Manager, the Assistant General Manager will assume this role.
**What you need to succeed/Core competencies**:
**QUALIFICATIONS, EDUCATION & EXPERIENCE**:
- Two-year college degree preferred.
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred.
- Minimum of 5 years of experience in hotel management
- Able to solve problems and make sound business decisions.
- Effective business writing skills.
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Requires advanced knowledge of the principles and practices within the finance and hospitality professions. This includes experiential knowledge required for management of people and complex problems.
- Requires ability to investigate and analyze current activities and/or information in a specialized field involving readily available data and indicating logical conclusions and recommendations.
- Ability to communicate and provide information and associated services to management, employees, and guests.
- Exert physical effort in lifting/transporting at least 25 pounds.
- Push/pull carts and other equipment up to 100 pounds.
- Endure various physical movements throughout the work areas.
- Satisfactorily communicate with guests, management, and co-workers to their understanding.
**Responsibilities**:
- Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
- Be familiar with all local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Maintain positive guest relations at all times. Interact with guests to obtain feedback on quality and service levels; effectively responding to and handling guest problems and complaints to ensure guest satisfaction.
- Address and respond to guest comments on travel review sites, comment cards or other mediums.
