Sales Support Representative

3 weeks ago

Plainville, United States Progressive Specialty Glass Full time

Do you have exceptional Customer Service Skills?
Are you a team-player who is willing to learn what needs to be done and get it done?
Progressive Specialty Glass Company, a leading supplier of customized take-home souvenir glassware, is searching for a highly motivated Sales Support Representative for their company headquarters in Plainville, CT. Progressive’s Sales Support team is responsible for managing essential steps and processes resulting in shipping our souvenir glassware into our customer’s establishments throughout the U.S.

**Responsibilities**:

- Act as a liaison between the Sales Team, Customer and Internal Departments.
- Interact with the Sales Team to ensure order accuracy and timely shipment of orders.
- Handle incoming requests from Customers.
- Ensure issues are resolved professionally, promptly, thoroughly.
- Track Customer invoices including: payment, identify and follow-up on delinquent accounts, notify/update the department manager on problem accounts.
- Logistics experience preferred but not required.
- Provide back-up support when other team members are out of the office.
- Generate reports as requested.

**Required Skills and Experience**:

- Ability to think outside of the box, offering solutions to save time and increase productivity.
- Desire to cross-train and advance skillset/knowledge within the department.
- Must possess a pleasant, patient and friendly demeanor.
- Excellent oral and written communication skills.
- Must be detail orientated with exceptional organizational and prioritization skills.
- Ability to multi-task within a fast-paced environment is essential.
- MS Office 365 knowledge including: Word, Excel and Outlook.
- Must have prior experience with trucking companies.
- Must possess a strong work ethic and team player mentality.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Plainville, CT 06062

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