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Retail Lead Associate

3 months ago

Redwood City, United States Flor Peninsula Full time

**Job Mission**:
The Retail Sales Lead is primarily responsible for supervising all Retail Sales Associates and ensuring a positive, excellent customer service experience. The Retail Sales Lead is responsible for proactively identifying personnel or customer service issues. The employee in this role must possess the ability to multitask, communicate effectively with others, and be accountable to individual and team results in a dynamic and fast paced retail environment. This is an hourly, non-exempt, full time position, reporting to the General Manager.

**Essential Functions**:

- Manages sales floor workflow, including supervision of sales floor associates and ensuring adherence to break/lunch schedule
- Observes customer service activities and gives budtenders feedback to provide excellent customer service
- Supports Retail Management with tasks as directed; participates in meetings as requested
- Operates cash register to complete customer transactions, if needed
- Works with Retail Management to resolve employee disputes or concerns
- Maintain standard operating processes and procedure documentation for sales procedures
- Maintain product knowledge and dispensary training materials
- In coordination with the Retail Manager, train and develop Retail Associates on products in inventory and dispensary inventory standard operating procedures.
- Collaborate with Retail Management to assure that daily operations at the dispensary retail outlets run smoothly and efficiently
- Other duties as assigned

**Required Education, Skills and Experience**:
Education and Experience:

- High school diploma or the equivalent in work experience
- 1-2 years experience supervising retail employees
- 1-2 years customer service, sales and/or retail experience
- Must be 21 years of age or older

Knowledge, Skills and Abilities:

- Exceptional customer service skills
- Ability to effectively use software utilized at the dispensary retail outlets
- Knowledge of or interest in cannabis
- Strong teamwork and effective communication skills
- Reliability and trustworthiness
- Professional, presentable appearance and dress
- Basic business math, including counting change and products
- Extensive knowledge of or interest in cannabis including consumption methods, recreation and medical marijuana laws, strains and more

Physical Demands:

- The employee is frequently required to use hands to type, handle, see and feel
- The employee is regularly required to walk, sit, talk and hear
- The employee is regularly required to stand, stoop, kneel, crouch or reach
- The employee must have the ability to occasionally safely lift and/or move a minimum of 40 lbs.

EEOC Policy Statement Legal compliance with Americans with Disabilities Act (ADA) and Fair Labor Standards Act (FLSA): We are an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

Pay: $21.00 - $23.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

Ability to Relocate:

- Redwood City, CA 94063: Relocate before starting work (required)

Work Location: In person