Customer Service Representative

4 weeks ago


Horsham, United States Scally Wag Homes Full time

Duties:

- Handle inbound and outbound customer calls in a professional and courteous manner
- Provide excellent customer service by addressing customer inquiries, resolving issues, and providing product information
- Analyze customer needs and recommend appropriate solutions or products
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures to ensure compliance

Qualifications:

- High school diploma or equivalent
- Previous experience in customer service or related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think analytically
- Ability to multitask and prioritize tasks effectively
- Ability to work in a fast-paced environment and adapt to changes quickly

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.

Pay: $18.00 - $21.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Remote

Work Location: In person



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