Customer Support Representative

1 week ago

Horsham, United States TherapyNotes Full time
About TherapyNotes

TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals manage their practices.

At TherapyNotes, we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.

We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish. Together, we are shaping the future of behavioral health software, making it easier for clinicians to provide the best possible care to their patients.

If you are passionate about technology, mental health, and making a difference, TherapyNotes is the place where you can realize your potential.

Position Description

As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office.

This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team. Our growing team is located remotely and on-site at our 30,000 square foot corporate headquarters in Horsham, PA.

Responsibilities
  • Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
  • Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
  • Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
  • Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness
  • Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
Requirements
  • Customer Service Experience
  • Flexible work hours required including limited nights and weekends
  • Tech savvy: excellent computer and technical problem solving skills
  • Experience working in a software support, call center, training or inside sales environment is a plus
  • Experience with multichannel customer support / help desk software is a plus
  • Excellent verbal and written communication skills
  • Effectively exchange information via telephone, email, and instant messaging platforms
  • Ability to exercise composure when operating under stressful situations
  • Excellent time management skills
  • Team player that carries their weight, has a willingness to grow and strives for excellence
  • Interest in working in an entrepreneurial, small to mid-sized business environment
Benefits
  • Competitive salary - $50,000/year
  • Over time opportunities available
  • Employer provided medical, dental, vision, life, and disability insurance.
  • Retirement plan with company contribution
  • Annual company profit sharing and bonus
  • Personal development/training budget
  • Open, collaborative work environment
  • Extensive 2-week onboarding plan
  • Comprehensive mentorship program
  • Company provided refreshments and occasional lunches


TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

#LI-Hybrid
#LI-PL1

6/5/2024

  • Customer Support Representative

    3 weeks ago

    Horsham, United States TherapyNotes.com Full time

    **About TherapyNotes** TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health...

  • Customer Support Representative

    2 weeks ago

    Horsham, United States TherapyNotes.com Full time

    Job DescriptionJob DescriptionAbout TherapyNotesTherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how...

  • Customer Support Representative

    4 weeks ago

    Horsham, United States TherapyNotes.com Full time

    Job DescriptionJob DescriptionAbout TherapyNotesTherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how...

  • Customer Support Representative

    3 weeks ago

    Horsham, United States TherapyNotes.com Full time

    Job DescriptionJob DescriptionAbout TherapyNotesTherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how...

  • Customer Support Representative

    3 weeks ago

    Horsham, United States TherapyNotes.com Full time

    Job DescriptionJob DescriptionAbout TherapyNotesTherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how...

  • Customer Success Representative

    4 weeks ago

    Horsham, United States beBee S US Full time

    About TherapyNotes TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals...

  • Customer Care Sales Representative

    4 weeks ago

    Horsham, United States Johnson Controls Full time

    **Build your best future with the Johnson Controls team** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...

  • Customer Service Representative

    3 weeks ago

    Horsham, United States Help at Home Full time

    **Help at Home is hiring a Care Supervisor (Customer Service Representative)!** Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our...

  • Customer Service Representative

    1 month ago

    Horsham, United States Toner Cable Equipment Inc Full time

    Job DescriptionJob DescriptionWe have an opening for ENTRY LEVEL Customer Service rep in our Horsham PA office. We are offering the opportunity to join a privately held 53-year-old company where you can begin your career.We are a Telecommunications equipment supplier, providing the materials needed to build television signal distribution networks. We have...

  • Customer Service Representative

    3 weeks ago

    Horsham, United States Toner Cable Equipment Inc Full time

    Job DescriptionJob DescriptionWe have an opening for ENTRY LEVEL Customer Service rep in our Horsham PA office. We are offering the opportunity to join a privately held 53-year-old company where you can begin your career.We are a Telecommunications equipment supplier, providing the materials needed to build television signal distribution networks. We have...

  • Customer Service Representative

    4 weeks ago

    Horsham, United States Help at Home Full time

    Help at Home is hiring a Care Supervisor (Customer Service Representative)!Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and...

  • Customer Care Sales Representative

    3 weeks ago

    Horsham, United States Johnson Controls International Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Customer Care Sales Representative

    3 weeks ago

    Horsham, United States Johnson Controls International Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Customer Care Sales Representative

    2 weeks ago

    Horsham, United States Johnson Controls International Full time

    Job DescriptionBuild your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of...

  • Customer Service Representative

    3 weeks ago

    Horsham, United States U-Haul Full time

    Location: 1418 Easton Rd, Horsham, Pennsylvania 19044 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Horsham, United States U-Haul Full time

    Location: 1418 Easton Rd, Horsham, Pennsylvania 19044 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Client Support Representative

    3 weeks ago

    Horsham, United States HRE Group Full time

    **Position**:Customer Service Representative The Customer Service Representative is responsible for providing exceptional customer service to our clients. This position requires a personable, warm, and engaging personality that is able to effectively communicate with clients and co-workers. The CSR will be responsible for the overall customer experience and...

  • Customer Support Manager

    2 weeks ago

    Horsham, United States Turn 14 Distribution Full time

    Drive Your Future with Turn 14 Distribution! Named SEMA Channel Partner of the Year 2022, and SEMA WD of the Year 2021, 2018, 2016, Turn 14 Distribution is always seeking great talent that will continue to elevate us as an industry leader. **Overview**: We are currently seeking a Customer Support Manager to assist in fostering an award-winning customer...

  • HVAC Customer Support Coordinator

    1 week ago

    Horsham, United States Johnson Controls Full time

    Be part of the future!We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference. Work with an Award-Winning technology...

  • HVAC Customer Support Coordinator

    2 weeks ago

    Horsham, United States Johnson Controls International Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.Work with an Award-Winning...