Customer Service Supervisor
2 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing a team of customer service representatives and ensuring the highest level of customer satisfaction. Your excellent communication and leadership skills will be essential in managing the team and resolving customer issues effectively.
**Responsibilities**:
- Manage and supervise a team of customer service representatives
- Train new employees on company policies, procedures, and customer service best practices
- Monitor and evaluate team performance, providing feedback and coaching as needed
- Handle escalated customer inquiries or complaints, ensuring timely resolution
- Collaborate with other departments to improve overall customer experience
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Conduct regular meetings with the team to communicate goals, expectations, and updates
- Maintain accurate records of customer interactions and transactions
- Identify areas for process improvement and implement necessary changes
- Stay up-to-date with industry trends and best practices in customer service
Qualifications:
- Excellent communication skills, both verbal and written
- Strong negotiation and problem-solving abilities
- Fluency in English; in Spanish is a plus
- Proven experience in managing a team or leading projects
- Solid understanding of project management principles
- Sales or customer service background preferred
- Demonstrated leadership skills with the ability to motivate and inspire others
- Strong organizational and time management skills
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a dynamic individual with a passion for delivering exceptional customer service, we would love to hear from you.
Please note that all positions at our company are paid positions.
**Job Type**: Part-time
Pay: $18.00 per hour
Expected hours: 20 - 34 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
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