Guest Service Representative

3 weeks ago

Linthicum Heights, United States Hyatt House BWI Full time

Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism.

Team Member Benefits:

- Medical, Dental and Vision
- Employer Paid Life Insurance
- Other Supplemental Benefits
- Employer Matched 401K
- Hotel Room Discounts across multiple brands
- Enhanced paid vacation, sick time and holiday pay

Essential Job Functions:

- Greet, register, and assign rooms to guests of the hotel.
- Verify customers' credit and establish payment method.
- Make and confirm external reservations for dinner, entertainment, and transportation.
- Compute bills, collect payments, and make change for guests.
- Answer hotel phone and handle guest requests and inquiries.
- Transmit and receive messages, using telephones or PMS system.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Perform bookkeeping activities, such as balancing accounts.
- Serve food and beverages to guests, ensuring a positive dining experience.
- Act as a private lounge host.
- Practice safe work habits and use required safety equipment.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.

**Qualifications**:

- High School diploma or equivalent preferred.
- Previous customer service experience required or equivalent training.
- Dynamic, engaging and passionate personality with the ability to multi-task
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

**Job Types**: Full-time, Part-time

Pay: From $19.00 per hour

Expected hours: No less than 25 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating weekends

Work setting:

- In-person

Work Location: In person

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