Night Auditor/front Desk Clerk

2 weeks ago

Chandler, United States Comfort Inn by Choice Hotels Full time

**Shifts: Night Audit Hours(11pm to 7am)**
- Previous experience in hospitality industry is strongly desired but not required
- Respectable level of experience in a customer service related field utilizing computer systems and purchase of sale systems
- Must have experience with Microsoft Excel and/or hotel property management systems/PMS systems or ability to quickly learn

**Responsibilities**
- Must be well groomed and presentable
- Positive and friendly attitude
- Ability to work independently and remain motivated
- Complying with quality assurance and expectations
- Professionalism along with speed and attention to detail
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Register guests and assigns rooms
- Represents the hotel to guests throughout all stages of the guest's stay, from check in to check out
- Determines a guest's reservation status and identifies how long the guest will stay
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Helps guest’s complete registration and then assigns rooms, accommodating special requests whenever possible
- Verifies the guest's method of payment and follows established credit/ID-checking procedures
- Procedures when handling and processing financial transactions.
- Balances cash drawer by counting cash at beginning and end of work shift
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
- Must be sales-minded, finding out all of their future needs to present information
- Follows all CSM procedures for guest/associate incidents
- Assists in preregistration and blocking of rooms for reservations
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel such as group room blocks, corporate accounts or meeting room rentals
- Uses proper telephone etiquette
- Produces required volume of work by planning, organizing and prioritizing work duties
- Reports any unusual occurrences or requests to managers/owners and/or supervisors
- Knows all safety and emergency procedures, Is aware of accident prevention policies
- Maintains a clean and safe work area in compliance with local, state and federal regulations
- Mop floors in lobby and elevator and clean all tables. Vacuum lobby. Make sure lobby and hallways are always clean. Fill up lemonade dispenser in lobby for customers.
- To be strict with customers about the rules and make no exceptions.
- Monitor guests in all areas and to implement rules and make no exceptions.
- Adheres to general work rules and department procedures
- Attends all required department and hotel meetings
- Must be flexible with schedule - may include nights, weekends and holidays
- All other duties as assigned

Job description will further be discussed by telephone.

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Night shift
- On call
- Overtime
- Weekends as needed

Work setting:

- In-person

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Ability to Relocate:

- Chandler, AZ 85226: Relocate before starting work (required)

Work Location: In person

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