Resident Services Administrator

2 weeks ago

Elk Grove, United States FirstService Residential Full time

**Job Overview**:
**Compensation**:$20-$22/hr

**Responsibilities**:

- Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address' problems and issues constructively to find mutually acceptable and practical business solution; address' others by name,
title or other respectful identifier.
- Maintain confidentiality when dealing with sensitive topics.
- Take client calls, manage work order process, interact with vendors, and resolve client matters.
- Consistent use and maintenance of FSR Connect and Smartwebs, including, but not limited to; Violations, Work Orders, Design Review Applications, Tasks, and Property Call Log.Training to be provided on proprietary systems.
- Primary duties Include complete maintenance of violation, Design Review, work order and overall resident service needs.
- Update and produce requested reports for board packets in a clean, orderly, and professional fashion within timeline provided by Community Manager and/or Supervisor.
- Coordinate, attend and prepare agenda and minutes for all Design Review Committee meetings.
- Submit charge-backs for association(s) via chargeback systems, including but not limited to violation fines, and architectural submission fees per the client's management contract.
- Manage amenity keys and fobs.
- Conduct weekly community walkthroughs to record property violations and open work orders..
- Violations to be processed through Connect and/or Smartwebs systems.
- Oversees, processes and maintains all work orders for the community.
- Informs all vendors of building rules and regulations.
- Maintains current vendor information.
- Organize and maintain homeowner and administrative files and perform annual association file cleanout in accordance with company standardized document retention policy, or at the direction of the GM/AGM.
- Maintain and upload documents to Connect as requested by GM, or Supervisor per company policy.
- Maintain an organized workspace according to company procedures.
- Greet clients as appropriate.
- Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential operational procedures.
- Manage client meetings, site visits, meeting follow-up and violation communication.
- Manage violation module, and issue written correspondence.
- Conduct regular touch base meetings with AGM.
- Complete payroll entries each day in accordance with employee handbook.
- Must have reliable transportation.
- Other duties as assigned.
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.
- Receptive to receiving constructive feedback regarding personal performance for professional development.

**Skills & Qualifications**:

- Ability to work under tight deadlines and consistently meet deadlines.
- Exhibit professionalism, professional attire and demeanor at all times.
- Maintain reliable transportation to assigned clients.
- Demonstrates effective communication skills consisting of oral, written and listening skills.
- Demonstrates problem-solving abilities.
- Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
- Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point.
- Demonstrates organizational skills and ability to independently prioritize daily workload.
- Must have minimum typing speed of 40 WPM.
- Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.

**Education & Experience**:

- Must have a minimum of a GED or a high school diploma.

**Work Schedule**:Sunday-Thursday 8:00AM - 5:00PM (typically). Subject to change due to business needs.

**Physical & Working Environment**:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essent

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