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Customer Service/inside Sales

4 months ago

West Chicago, United States AFC Industries Full time

**Customer Service/Inside Sales - West Chicago, IL**

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

**Job Title: Customer Service/Inside Sales**

**Location**: West Chicago, IL

**Reports to: Inside Sales Manager**

**Job requirements**:
**Educational Requirements **- High School Diploma

**Work Experience Requirements**:

- 2 years of related work experience
- Excellent verbal and written communication skills

**Job Duties**:

- Provide top-tier service to our valued customer base
- Manage open order flow
- Procure material/components for customers
- Expedite and facilitate special delivery requirements
- Contract Review
- Provide samples and technical assistance
- Maintain customer contract database
- Manage quote process
- Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer.
- Maintain quote log
- Work with Territory Sales Manager to support and develop assigned customers by seeking new sales opportunities within the account.
- Assist with preparation and presentation, as needed, of account Strategic Business Review.
- Perform other duties as assigned

Pay: $55,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person