Case Manager

2 weeks ago


Houston, United States Harris County Full time

**Position Description**:
**About Harris County Housing & Community Development**:

- Harris County Housing & Community Development provides life-enhancing projects and programs to residents of Harris County.

Our services include spurring community investment through the provision of homebuying programs, partnering with community members and housing developers to build diverse housing options that uplift communities and offer other assistance that support community building.

**Case Manager Overview**:

- The primary purpose of this position is to determine a referred decedent's eligibility for assistance through the Harris County Bereavement Program. In addition, the program is to ensure abandoned decedents or those with no financial means are provided a dignified funeral service through burial or cremation.

**Duties & Responsibilities**:
- Case Management to provide Burial or Cremation services for the indigent who pass away in Harris County.-
- Interviews family or next of kin to determine eligibility, data entry into program software, calls, ongoing case management to address inquiries.-
- Schedules and attends funeral services to include confirming identification, verification of decedents preparation before service.-
- Closes cases to include finalizing paperwork for disposition, correspondence with vendor and other agencies.-
- Addresses inquiries and/or disputes from family members or next of kin.-
- Exiting/closing case files in program software to include uploading files and scanning documents.-
- Performs other duties as assigned.-
- This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.-
- Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.**Harris County is an Equal Opportunity Employer**-
**Requirements**:
**Education**:
- High school diploma**Experience**:
- A minimum of three (3) years' experience in case management or client intake.**Licensure**:
- Valid Driver's License (Texas upon hire)**Knowledge, Skills & Abilities**:
- Good written and verbal communication skills.-
- Proficient computer skills with emphasis on data accuracy.-
- Organizational skills.-
- Empathy: The ability to keep calm under pressure, attention to detail, Time Management with emphasis on prioritizing tasks and the ability to multi-task.**Preferences**:
**Education**:
- Bachelor's Degree or certification gained through a college/university or mortuary school in Funeral Service, Sociology, Psychology or a related field.**Language**:
- Bilingual in Spanish**General Information**:
**Position Type, and Typical Hours of Work**:
- Full-Time | Regular-
- Monday - Friday | 8 a.m. - 5 p.m.-
- Hybrid schedule to include three (3) days in office and two (2) days remote.**Work Environment**:
- Mostly sedentary with occasional required travel to Funeral Home, Houston National Cemetery or other county facilities.**Physical Demands**:
- Ability to lift up to 25 pounds.**Employment may be contingent on passing a drug screen and meeting other standards.**

**BENEFITS**
- Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
- The following list of benefits is offered _**_only_**_ to employees in _**_regular_**_ _**_(full-time)_**_ positions:_
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-term disability
- Employee Assistance Program
- Ten (10) days of vacation each year for the first five (5) years of service
- Accrual rates increase based on years of service
- Eleven (11) County-observed holidays and one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
- The following benefits are also available to regular (full-time) employment and may be available to part-time employees:_
- Retirement Pension (TCDRS)
- Flexible schedule (varies by department)
- Transportation Assistance (Metro RideSponsor Program)

**For plan details, visit the Harris County benefits website**:


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