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Case Manager

3 months ago

Houston, United States Harris County Full time

**Position Description**:
**About Harris County Public Health**:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
- The Case Manager position is part of the ACCESS Care Coordination team(s) and is responsible for providing case management services to the County's most vulnerable residents. The case manager will use their knowledge and understanding of community and health services to provide wraparound service support. Under the supervision of the ACCESS Cohort Manager, the Case Manager will complete assessments, develop a plan, evaluate actions/goals, and monitor interventions required to meet cohort participants physical, mental, and emotional health needs or self-sufficiency.
- **Duties & Responsibilities**:
- Responsible for providing ongoing case management services for participants enrolled in ACCESS; works with participants to enhance stability and overall well-being by addressing specific needs that may have contributed to the identified vulnerability; assists with internal and external referrals for medical, substance use, mental health, parenting, employment, housing needs, and other needs related to social determinants of health-
- Responsible for an assigned caseload and be responsible for the successful case planning for program participants; assess the participant's service level needs, individual challenges, and strengths; conduct screening and intake assessment within designated time-frames and monitor the case for the duration of the program; maintain case records and documentation as appropriate-
- Provide trauma-responsive case management services, effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergencies involving the health and safety of participants being compromised; Provide empathetic advice and guidance to participants to ensure participant satisfaction and program completion-
- Complete all pertinent program documents within designated timeframes; duties may include intake, enrollment, case management, monitoring, group facilitation, resource referrals, etc. effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergencies involving the health and safety of participants being compromised-
- Conduct site/home visits as needed to complete initial assessments on new participants and provide follow-up to existing participants; ensure the safety and basic needs of the participant are met in an appropriate and caring manner-
- Coordinates and provides care that is safe, timely, effective, efficient, equitable, and participant-centered-
- Accompany participants to medical, housing, and other needed appointments, and any other in-field support requested; communicate with members of the community, colleagues, and clients effectively and efficiently-
- Facilitates case coordination and information sharing amongst safety net departments, community-based organizations, and any additional stakeholders; Provide continuous feedback to the Care Coordination Team during case conference; maintains case records and documentation as appropriate-
- Support participant engagement in services, including following-up with external service providers including but not limited to physical and mental health, substance use treatment, parenting support, and educational programming; Helps participants make informed decisions by acting as their advocate regarding their clinical, emotional, nutrition, and life skills status; intervenes with treatment options when necessary-
- Other duties as assigned, including special tasks involved in responding to an emergency event**Harris County is an Equal Opportunity Employer**

**Requirements**:
**Education**- Bachelor's degree from an accredited college or university majoring in Public Health, Public Relations, Social Work, or a related field**Experience**:
- One (1) year of experience working as Case Manager or in Case Management**Licensure**:
- Valid Driver’s License (Texas upon hire)**Knowledge, Skills and Abilities**:
- Proficient in Microsoft Office Suite software including 365 programs-
- Must be comfortable learning new computer software and guiding others through its use-
- Handles sensitive or difficult issues with grace and confidence-
- Demonstrates an awareness of, and sensitivity to, the needs and concerns of individuals from different cultures-
- Be knowledgeable of community resources and refer clients