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Clinic Administrative Services Representative

3 months ago

Lombard, United States National University of Health Sciences Full time

10:30AM - 7:00PM possible rotating Saturdays 7AM - 2PM
Business hours: 8-hour shifts M-F between 6:45AM and 7:00PM+ and Saturday 7:00 AM-2:00PM
Shifts are defined for each employee, but the ability to switch or cover when needed is a must.

Job Summary

The Clinic Administrative Services Representative is part of a team of employees who are the initial contact for patients and visitors to our Integrated Healthcare Clinic. Knowledgeable at both registration and check-out, the Rep is responsible for all front desk activities which can include: conveying information regarding the specialties and activities of the Clinic, scheduling appointments, registering patients, or calculating and receiving payments for services.

**Responsibilities**:

- Greet, direct, and check in all patients and visitors
- Answer incoming calls
- Schedule patient appointments
- Verify insurance benefits and communicate those benefits to patient
- Enter patient registration information into computer system
- Accurately calculate and collect patient payments at check out
- Assist patients with billing inquiries
- Research patient balances
- Provide financial and administrative process support to Interns and Clinicians
- Effectively communicate information regarding Clinic services
- Maintain thorough knowledge of clinic policy and procedures
- Maintain thorough knowledge of billing and collection procedures
- Treat all medical records in a secure, confidential manner with the understanding of privacy policy and HIPAA law
- Upload documentation into EHR patient charts
- Cross-train with Clinic Supply Dept. including:

- Fulfilling records requests
- Checking out equipment to Interns
- Operation of POS System
- Ordering lab and treatment supplies
- Other duties as assigned

**Qualifications**:
**Required**
- High School Diploma
- Strong communication and organizational skills
- Must have a positive attitude and take initiative
- Ability to quickly learn new computer systems and office processes**
**Preferred**
- College coursework in healthcare
- Clinic office experience
- EHR system experience
***

**How to Apply**

Fax: 630-889-6570 Attn: HR

NUHS is an Equal Opportunity Employer