Application Support Specialist Ii

4 days ago

Tustin, United States Virgin Galactic Full time

This person must work from our Tustin CA office 3x a week (Tu-Wed-Thu)

YOUR MISSION
- Analyze and maintain software license usage
- Assist users with supported software with the approach of understanding of technology from an end-user’s perspective while providing an expert level of support
- 3DEXPERIENCE, Cameo/NoMagic (Dassault Systèmes)
- Primavera P6 (Oracle)
- MATLAB (Mathworks)
- Femap\MSC Nastran
- Hypersizer
- Solidworks
- Azure VDI
- Office 365, Exchange, and Azure Administration
- OKTA
- JIRA Service Management
- Proactively build business/IT knowledge to provide solutions in Confluence
- Liaise and maintain engagement with business end users and IT partners
- Assist and train less experienced personnel
- Utilize best practices to improve products and services
- Work independently to resolve issues of low to high complexity
- Possess excellent customer service skills
- Possess a proactive, motivated, and genuine passion for IT\CAD strategies
- Troubleshoot, resolve and automate software issues, network licensing, installs, patch updates and upgrades
- Ensure SLAs are met to facilitate maximum uptimes for all users and systems
- Collaborate with the vendor/partner in resolving issues
- Collaborate with the vendor/partner in software analysis and renewals
- Escalate issues to appropriate internal or external support resources
- Utilize third party tools to improve support efficiency
- Collaborate with co-workers to share expertise, information and solve problems
- Build and manage relationships with senior leaders within the IT organization and throughout the business
- Establish credibility at all levels and build problem-solving partnerships with clients and colleagues.
- Other duties as assigned by Team Lead/Manager/Director

WHAT YOU BRING
- Minimum 2 years of advanced helpdesk support experience in a corporate environment
- Bachelor’s degree in STEM or equivalent work experience
- Experience with the following software and hardware:

- 3DEXPERIENCE (CATIA, ENOVIA, DELMIA and SIMULIA)
- Cloud Licensing models
- PLM support experience
- Microsoft Azure\Exchange\VDI
- Working knowledge of a Windows 10\Office 365 environment
- Demonstrated superior organization, time management, and problem-solving skills

**Physical and/or Additional Requirements**
- Must be able to work all shifts and available for overtime as well as on call and weekends when needed.

**Who We Are**
- Virgin Galactic is transforming humanity’s relationship with space. By making it more open and accessible, we are connecting the world to the love, wonder and awe inspired by space travel, helping to create new opportunities for the benefit of life on Earth. Whether it’s supporting cutting-edge research missions for scientists and students, or offering life-changing experiences for the adventurers among us, Virgin Galactic is THE spaceline for Earth. Such an audacious vision requires a team as driven as they are curious - one capable of redefining the boundaries of what’s possible._

Export Requirements
To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here.

EEO Statement
Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

DRUG FREE WORKPLACE

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